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Joined: Jun 2009
Posts: 38
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Joined: Jun 2009
Posts: 38 |
I recently rebooted out acd server and now I have 6 desk phones that can not log into their phones. The net phones work fine. Any suggestions?
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Joined: Jan 2010
Posts: 937 Likes: 5
Moderator-Toshiba
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Moderator-Toshiba
Joined: Jan 2010
Posts: 937 Likes: 5 |
were they already logged in before you rebooted the acd server?
If so then go to the acd service and log them out manually by right clicking on the extn/agent.
Regards
Carl
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Joined: Jun 2003
Posts: 3,273 Likes: 1
Moderator-Toshiba
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Moderator-Toshiba
Joined: Jun 2003
Posts: 3,273 Likes: 1 |
Check the Level 2 devices on Netserver and make sure the log-in buttons are specified for the affected stations.
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Joined: Jun 2009
Posts: 38
Member
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Member
Joined: Jun 2009
Posts: 38 |
Yes, they are logged in all the time - they just make themselves unavailable when they are not answering calls for the receptionist.
I have tried to right click on the acd service, but that option is not available to me.
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Joined: Jun 2003
Posts: 3,273 Likes: 1
Moderator-Toshiba
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Moderator-Toshiba
Joined: Jun 2003
Posts: 3,273 Likes: 1 |
On the Services tab of Netserver, there is a LVL2OAI shown in the left pane. Right click on it and show service window. A new box will come up. Click on the Devices tab. Then click on "Sync Table with Switch" button.
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Joined: Jun 2009
Posts: 38
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Member
Joined: Jun 2009
Posts: 38 |
I have already done that.
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Joined: Jun 2003
Posts: 3,273 Likes: 1
Moderator-Toshiba
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Moderator-Toshiba
Joined: Jun 2003
Posts: 3,273 Likes: 1 |
Did you try recycling the power on the CIX cabinet?
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Joined: Jun 2009
Posts: 38
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Joined: Jun 2009
Posts: 38 |
No I have not done that yet - we have people on the phones until 9:00 pm at night - so my maintenance window is limited. I will give that a shot and post back here. Thanks for all of your input.
Someone mentioned that I should be able to right click on the agents in the acd service window and log them in or out. I am not finding that - can you elaborate a bit further?
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Joined: Jun 2009
Posts: 38
Member
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Member
Joined: Jun 2009
Posts: 38 |
funny thing - i installed the netphone on one of the problem users pc and there is no option to setup an acd button. I then logged that same person into the netphone on my computer which I already had a acd buttong setup and logged in fine with one of the problem extensions, BUT did not light up her desk phone. Make sense?
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Joined: Jan 2010
Posts: 937 Likes: 5
Moderator-Toshiba
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Moderator-Toshiba
Joined: Jan 2010
Posts: 937 Likes: 5 |
1. In the netserver under services tab right click on the ACD service, select show service window
2. Then log into the ACD service (you should know the username & password)
3. Show the ACD groups from the drop down box top left and display the ACD group you are trying to change the agent status in.
4. Right click on the agent and select Login and select the primary dn of their handset.
This should give you control of the agents logged status or availability.
I hope that makes sense.
Regards
Carl
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