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Joined: Jun 2009
Posts: 38
Member
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Member
Joined: Jun 2009
Posts: 38 |
Perfect - thank you - but the only thing is their lights on their deskphones will not light up and appears the buttons not working. I tested with one agent and the incoming calls were routed to that phone even tho no lights appeared on the phone. I am going to reset the entire system over the weekend as phonemeister suggested.
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Joined: Jan 2010
Posts: 937 Likes: 5
Moderator-Toshiba
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Moderator-Toshiba
Joined: Jan 2010
Posts: 937 Likes: 5 |
the TKI service has probably been closed or crashed.
Go to the Oaisys or Toshiba folder in Programs and click on TKI this is the program that monitors the handset keys with the ACD
Regards
Carl
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Joined: Jul 2006
Posts: 728
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Joined: Jul 2006
Posts: 728 |
In the Devices Tab, does it show what kind of phones are being used and what buttons are set for the ACD functions? If it is not, this could cause issues with buttons working correctly with the ACD system.
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Joined: Jun 2009
Posts: 38
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Joined: Jun 2009
Posts: 38 |
complete system reboot worked. thanks to all.
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Joined: Jan 2010
Posts: 937 Likes: 5
Moderator-Toshiba
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Moderator-Toshiba
Joined: Jan 2010
Posts: 937 Likes: 5 |
rebooting the system would have started all the Oaisys services and the TKI will have been the culprit.
Regards
Carl
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Joined: Jun 2009
Posts: 38
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Joined: Jun 2009
Posts: 38 |
I agree - thanks Mate!!! I see you are in Australia - one of my dream vacations... Thanks again for you help.
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