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I have a Stratagy ES Stand alone voice mail. Latest 4.8 software.
One user,
Several times a day when listening to her messages, she will get the system prompt stating that x number of messages will be deleted. And it empties her mail box. She also states that this prompt is overlaid on top of the current message she is listening to, it does not interrupt it, she hears both at the same time.
I can not reproduce this.
Anyone ever hear of something like this?
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Former Moderator-Toshiba, Request an Installer
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Never heard of this one....I think I would go ahead and delete the mailbox and re-create it.
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Joined: Dec 2006
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The system is set to auto delete messages. Look in system parameters. I forget the exact parameter but just look through them and set to "0" I believe.
Pat Austin Teleco Inc. Product Manager/Sales Engineer Adtran ATSP TCTE/CTP Certified Teleco Homepage
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I deleted and recreated the box, we shall see.
p2ii - I could not find the auto delete. Hope the first works, don't think so,
Just found out that she checks 2 voice mail boxes and guess what, they both have the same problem.
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Joined: Nov 2006
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I think the auto delete p2ii means is purge days.
If you set that to 0, then people who don't delete their messages after listening to them will fill up the drive on the system.
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Originally posted by rickingb:
I think the auto delete p2ii means is purge days.
If you set that to 0, then people who don't delete their messages after listening to them will fill up the drive on the system. That's the one...
Pat Austin Teleco Inc. Product Manager/Sales Engineer Adtran ATSP TCTE/CTP Certified Teleco Homepage
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Are both mailboxes set to the same extension? If so, she may be accessing both mailboxes at the same time when she calls to check messages. Have you tried monitoring the ES while she accesses either mailbox?
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Ok, it's back. Got more info now.
She will be listening to messages and suddenly get x number of messages will be deleted. It does not empty her mail box, it just deletes the messages she already deleted and deletes the one she was listening to.
The trace file shows nothing odd.
I swapped out her phone.
She also has a white noise machine in her office for privacy. Thinks people are listening at the door. I moved it away from her desk a little. I would not think it would be causing a issue like this.
????
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It's probably the white noise machine. Have her turn it off while listening to messages and see if that takes care of the problem.
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In Configuration set purge to zero
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