sundance-communications.com/forum Forums TDM Business Telephone Systems Toshiba Telephones & Systems Need Solution for Night Transfer with Multiple CIX670s via Centralized PRI

This is related to an issue I've posted a couple times about a year ago but continue to have issues with coming up with a working solution.

If someone could propose a solution to me, either on this forum or via PM, I would be in your debt.

I have 9 systems (8 CIX670 and 1 CIX100) that are connected via StrataNet. I have three PRI lines for outside phone access at one central location that transfers DIDs to extensions/MCGs to each site. Works well.

My problem is, however, that I want to change the behavior of these outside DIDs when someone calls into the organization. Mainly Night Transfer behavior. I can add different extensions for Day1, Day2, and Night, but those settings are only related to each particular tenant's Night Mode settings associated with only the central location CIX670. I can't change these remotely without having a phone on the central system in the particular tenant group the DID is assigned to. The issue is that I'm limited to only 8 tenant numbers (I need 11) and I'd have to buy an IP phone for each site just to hit the Night Transfer button to change Night Mode on each tenant number.

Does anyone have experience supporting a multi-site CIX setup with PRIs hosted at only one location that can help me?

Here is one thought that may give you 2 modes, but it will take some buttons.

Idea 1, set DID to a Phantom on a person's phone. Make them the owner. Assign the phantom to every that needs to ring. Add a CF-ALL key to the phantom owners phone. Program the CF key to go to a MCG or a different phanton to ring other phones. When you program the CF key, be sure only selet the phantom. That key will toggle CF for that phantom.


Idea 2. Create a MCG with phones for "DaY", and another for night. DID to the first MCG. Create 2 one touch keys. first will activate remote call forwarding using #6012, then the MCG pilot, then #, then the pilot for the second MCG. The other one-touch key will be call forward cancel set for the 1st MCGF, #6052 + MCG pilot + #. If you have a 3rd free buttom you could remote Cf to a different MCG basically simulating a 3rd mode.

Just have to find creative ways around the built-in limitations.

That seems like a good solution, but is there a way to incorporate the automated day/night changing feature to it?

I tried messing around using method like this where it would transfer to an extension in a remote building and then I had that extension on a separate SCF that would forward differently depending on Day/Night mode. That didn't work at all. It seemed to keep ignoring what extension I was SCF'ing to and would always go to our voicemail somehow anyway (maybe it was just some automated voice on the cix....).

That solution seems workable if only I could get it to change behavior automatically without having a secretary around to do it every day.

I thought you could specify different destinations within a SCF template depending ond Day/Night.

I was coming up with an idea where the user could manually control the call flow. If you wanted an automated system, couldn't you just group all the DIDs that have the same schedule to use the same Tenant number and make the routing changes within the DID table? Anyone that doesn't need manuall control or runs on the same schedule could all be tenant 2 or what ever. If you want both an automated system and an idividual manual control, then it could get complicated.

The other system that runs on a time schedule is the voicemail. If you got a bit creative you could have the voicemail system route calls to the desired group.

what about using Call Router with Netserver and that way you can setup different routing on each DID based on the schedule for each DID.

The SCF would be a great solution if I could get it functioning. When I have more time I'll work on that possibility and maybe post a thread on that.

newtecky, you make good points about the tenant grouping. That will most likely be what I have to settle on if no other possibilities are presented.

carl, I'm not sure what Call Router with Netserver is. Is that a Toshiba product or third-party?

It is part of the CTI/ACD software package and Call router is an additional module for time of day or geographical call routing it is very comprehensive and configurable.
Check ou the ACD software on FYI

I take it no one else has any experience with Call Router?????