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Joined: Jun 2010
Posts: 5
Member
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Member
Joined: Jun 2010
Posts: 5 |
I am having issues with caller id on my strata 670.
I have call id enabled on the phones, but don’t seem to be getting all of the information.
I am trying to determine if it’s a pbx or telco issue.
Inbound calls are showing c _ _ _ _ P_ _ _ _ KS (or state they are calling from)
CN:9135551111
We are not getting the user name or company name consistently. Some area codes seem to display correctly.
Is there something I can check on the pbx for this before I call my telco provider?
Thanks
Patrick McHenry
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Joined: Sep 2004
Posts: 2,017
Former Moderator-Toshiba, Request an Installer
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Former Moderator-Toshiba, Request an Installer
Joined: Sep 2004
Posts: 2,017 |
The CIX will pass what ever the Telco is providing. Some carriers send only the number. I would think that if some calls are displaying name and number correctly, then the CIX is configured correctly. I know that when I call from my cell phone, only the number is displayed with "CELL PHONE FL".
What kind of lines do you have? Are these copper trunks or PRI?
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Joined: Jun 2010
Posts: 5
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Member
Joined: Jun 2010
Posts: 5 |
I have PRI lines going into the PBX. I am thinking it is a carrier issue, but wanted to verify before I start that call. There goes a few hours of my life!
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Joined: Dec 2007
Posts: 2,033
Moderator-Toshiba
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Moderator-Toshiba
Joined: Dec 2007
Posts: 2,033 |
- Tony Ohio Data LLC Phone systems, data networks, firewalls and servers in Central Ohio. Some people aren't used to an environment where excellence is expected.
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