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Joined: Jun 2010
Posts: 5
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Joined: Jun 2010
Posts: 5 |
Caller ID – Issue #2
I am having issues with caller id on my strata 670.
My telco tested to my local PRI and shows Caller ID passing correctly.
I have call id enabled on the phones, but don’t seem to be getting all of the information.
It appears my desktop phones are blanking out if the DISPLAY ID is two or more words.
Cell Phone is showing up as
C_ _ _ P _ _ _ _ KS
CN CN:9135551111
Patrick McHenry is showing up as
P _ _ _ _ _ _ M _ _ _ _ _ _ KS
CN:9135551111
The inbound call displays correctly if he caller id is passing data correctly if it is one word like:
TRINISYS, CLS, CIO
Does anyone have any suggestions
Thanks
Patrick McHenry
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Joined: Oct 2005
Posts: 612 Likes: 1
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Joined: Oct 2005
Posts: 612 Likes: 1 |
I'm thinking that Toshiba will not display the lowercase letters in the CID. I seem to recall the same issue, but I can't remember what I did to resolve it.
Maybe see if your carrier can send all UPPERCASE letters? Maybe someone else with a better memory will respond.
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Joined: Apr 2010
Posts: 39
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Joined: Apr 2010
Posts: 39 |
Tell em they have a Wheel of fortune Ap! :rofl:Just joking!I had the same issue and Im pretty sure the local provider changed to all UPPERCASE and it worked!
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Joined: Dec 2007
Posts: 2,033
Moderator-Toshiba
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Moderator-Toshiba
Joined: Dec 2007
Posts: 2,033 |
Is this a continuation of this thread > https://www.sundance-communications.com/forum/ultimatebb.php?/ubb/get_topic/f/11/t/004284.html ? Let's continue the discussion here. ---- Were you able to get the carrier on site with a test set to verify they get the correct CID, with upper and lower case?
- Tony Ohio Data LLC Phone systems, data networks, firewalls and servers in Central Ohio. Some people aren't used to an environment where excellence is expected.
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Joined: Jun 2010
Posts: 5
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I am stuck - my provider says they cant switch it to all uppercase. I am going to keep pestering them to make the changes
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Joined: Mar 2001
Posts: 3,869
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Sounds like you are dealing with someone like Time Warner or such that has expertise in bringing you 500 channels of nothing worth watching.
THE Bracha, old blond specialist in Rube Goldberg solutions.
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