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dk280/ivp8 main line ring, 4-5 rings, then to AA...

how would you do it....with a phdn ring group...

I ran into a brick wall...without phantom on 000/200, I could get it to forward to AA but then the people in the back would not be able to hear the main line ring after 12 second delay as requested....

tinkered, tinkered, tinkered....

could get it working with the ring group but then it would tag along 200 and go to 200 voicemail....figured out how to change that to another extension at one 'exec' request...

then, no, can we have it where main line rings in for 12-14 seconds, keep the ring group you had set at 12 seconds, phantoms keyed on all phones, then, instead of forwarding to a user voicemail, roll to AA...

problem I had was it would again bring along 200 and hence never hit the AA but go to 200 vm...

hmm....

so I went into the ivp8 for 200, did a chain for 200 telling it to chain done/rna/busy to 990 which is our greeting/dir chain...

blammo...works like a champ....

only problem is I cannot figure out how to control the timing...

200 and phantoms were set to 20 seconds, getting 14 rings before the dump....changed 200 and phantoms to 8 seconds...no change...still getting 14 rings...

anomaly from my cookery or I am missing something?

A couple of quick questions first.
1. What kind of lines are going into the system? CO, DID, T1, PRI?
2. How do you route incoming calls? P81, P*09(DID), P71(DNIS)?

1. PRI
2. not *81, nor 81, nor *09, at least I have never even gone into nor made any adjustments in those programs nor can I tell I have affected them nor has anyone else that I can tell...but I do use *71-*73 to map the did's to extension owners.

In *71-*73:
x200 is set to ring immediately and 12 sec delay on three other ports

x200 is a member of and owner of phdn510/511/512, the other three x's are members and have flex keys for the same three phdn's

(200) *71/200, *72/205, *72/266, *72/283
(510) *71/200, *71/205, *72/266, *72/283
(511) *71/200, *71/205, *71/266, *71/283
(512) *71/200, *71/205, *71/266, *71/283

A previous post of yours mentioned using DKi Admin to administer the system, so go to Directory Number Administration under the main Administration menu and look at PhDNs 510-512. Do you have 200 listed under the VMail ID code? If so, this would route the caller to this mailbox - leave blank and it should route to MB990 without all the cookery.
Ringing 14 times before going to VMail sounds more like a 60 second recall timer. Are calls being routed to these PhDNs from the AA? Are there any entries in the DNIS name/number/ringing assignments under the DNIS Administration menu? P71 is DNIS routing and P*71-*73 controls DN ringing.
Are you sure you want PDN 200 to ring on 205,266, and 283 after 12 sec delay? If so, do you have a SDN programmed on these extensions in P39?

it didn't, it would route directly to 200 voicemail after the prescribed delay

now, each of those three extensions are each an extension on their own with their own did's assigned as well, own voicemail, etc. now once the aa is up, 990/991 there is a 411 which you can get to each of those three extensions...and the added request from the powers that be to make it where 200 had no voicemail

yes, our main line's 4 digits are pointed to f510/f510/300

yes, kind of...if I were to make 200 the owner of the main line under dnis, then it would go right to 200's mailbox, needed to go to AA. so that is where when this was originally configured by the installer/tech, f510 was assigned to the extension and the main line was pointed to f510/f510/p300.

basically, the way i have it now all works just cannot change the ring delay to voicemail....

I could not get the main line as pointed to p200 to cooperate and send to aa, it always wanted to go to 200 vm whether I had 200 vmcf id or not. it's like you can't do with 200 everything you can with every other extension.....very, very odd.....

I even setup a little test bed with another phone/ext/did, set it up exactly like I wanted the scenario...worked fine...throw 200 in the mix with the main line as it's did...pow, straight to 200 vm....stripped it's vmcf id...made no difference

Look at program 71-5 and see if there is a VM ID code in there of 200. Blank it out if there is.

I must be missing something...I have no *71-5, I have 71-4 and 71-5 and both look to not be used...no added input in those tables.

if I am here late, I can leave everything as is and blank out the 200 vmcf id code again in station administration and verify again what it did..there has been a 'weekend' since I did this last week...haha

Sorry, I meant 71-5. Try this, go up to ext.200 and dial Int+#656+Redial to blank out the VM ID.

hmm...my 71-5 is DNIS Nametag Assignments

I have DNIS Address, DNIS Number, DNIS Name

not sure I am following correctly...ie, the only 200 is under address and nothing for any other fields for 200

for DNIS Address 0000 is 0811 for one of our did's and labeled 'remote access'...that has been there since I started here and have never touched it. it does not function I will say that...I think it worked with perfect voice but perfect voice was replaced with an ivp8. now if I go look at that same address in DNIS Number/Name/Ringing/VM-ID Assignments, I see this:

0000/0811/remote access/M#245/M#245/M#245

Does the M#245 mean go to mailbox 245? what happens if there is no mailbox 245? that was never setup/changed when the tech installed the IVP8...should that be pointing to the generic voicemail extention, ie 300? (but I don't think that has anything to do with the issue but it is the only thing I can relate within the 71-5 scenario)

OR am I waaaaay off in left field...beyond the bleachers...???

M#245 sends the call to the internal modem (IMDU or RMDS) for remote maintenance using your DKi Admin software. If the internal modem isn't answering the call, there are option switches on the PIOU/PIOUS.