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Joined: Jun 2008
Posts: 60
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Joined: Jun 2008
Posts: 60 |
We have a CTX670 that is unable to successfully connect to two phone numbers. One number is a voice line, the other a fax. When we attempt to dial these numbers, they just ring endlessly. We can reach both numbers via cell phone and over a separate analog line not connected to the CTX. The voice line has voice mail which picks up after 5 rings. It never picks up when dialed through the CTX.
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Joined: Mar 2001
Posts: 7,350
RIP Admin
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RIP Admin
Joined: Mar 2001
Posts: 7,350 |
Have they been working or are they new to the switch and need to be programmed? If they have been in service have you tried changing line ports to see if perhaps you have bad ports,,, need more info.
Russ runs a local service and private tech center. ![[Linked Image from sundance-communications.com]](https://www.sundance-communications.com/installers/logos/65graphic.jpg) [/url]
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Joined: Jun 2008
Posts: 60
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Member
Joined: Jun 2008
Posts: 60 |
Sorry if I didn't explain it correctly. These are two external numbers in another state. The problem has existed for at least 4 months.
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Joined: Dec 2007
Posts: 2,033
Moderator-Toshiba
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Moderator-Toshiba
Joined: Dec 2007
Posts: 2,033 |
Are all the lines from the same carrier?
Are you able to connect the separate, working analog line to the CTX and utilize it successfully?
Are you able to get on any of the CTX trunks with a butt-set, disconnect from the CTX and complete the call?
My first guess would be number modifications, but the fact that they ring no answer for so long tells me they completed one level of the call successfully.
- Tony Ohio Data LLC Phone systems, data networks, firewalls and servers in Central Ohio. Some people aren't used to an environment where excellence is expected.
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Joined: Mar 2001
Posts: 3,869
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Joined: Mar 2001
Posts: 3,869 |
You are going into the PSTN so there should be no possibility of the CTX doing anything wrong.
The local switch is sending ringing to those numbers, not the CTX.
Is it possible you have any LCR set up and your call is going to another number that is not answering?
Can you call the number while the people on the other end watch for a blinking light or could someone hook up a buttset to that line and see if there is ringing?
THE Bracha, old blond specialist in Rube Goldberg solutions.
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Joined: Jun 2008
Posts: 60
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Joined: Jun 2008
Posts: 60 |
Numbers one digit above and below the problem numbers work.
ex:
1-123-123-1233 Works
1-123-123-1234 Does not work
1-123-123-1235 Does not work
1-123-123-1236 Works
That should rule out number modification.
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Joined: Dec 2007
Posts: 2,033
Moderator-Toshiba
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Moderator-Toshiba
Joined: Dec 2007
Posts: 2,033 |
Okay. That's a little more information.  Are you able to answer any of hte other questions? ie - Are the lines you dial out on from the same carrier? Can you call the number, while someone is monitoring the call on a butt-set?
- Tony Ohio Data LLC Phone systems, data networks, firewalls and servers in Central Ohio. Some people aren't used to an environment where excellence is expected.
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Joined: Mar 2001
Posts: 3,869
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Joined: Mar 2001
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See what toll category the phones are in. Someone could have restricted ONE number.
THE Bracha, old blond specialist in Rube Goldberg solutions.
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