We have a CIX100 (CTX670 upgraded, perhaps?) with a standard T1 configuration. We do much of our own programming, usually simple stuff.

I'm trying to provide a way for remote employees to call out through our PBX, which is what I assume DISA can do. In eManager, I have the following:

Trunk->Service, Program 311 DISA Security Code:
DISA: Enabled
DISA Code: a 5-digit number.
All other settings left alone.

Trunk->DID, program 309:
Set a DID number to DISA for 05,06,07 Audio types.

When I dial the DID, it rings once, then gives DISA dialtone. I can dial extensions and into the VM system. I'd like to be able to get an outside line and dial out, but dialing 9 for an outside doesn't seem to work consistently.

It seems that cell phones have a LOT of trouble getting through via this DISA line. Is there another setting somewhere that could be blocking this feature?

Is there a way to get DTMF tones "heard" better? Are cell phones just problematic when it comes to getting DISA working?

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I.T. Geek by Trade
Telecom Newbie by Necessity
CIX 100 : ACTU AR5.20 MT067.00
and Stratagy IVP8