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Joined: Oct 2009
Posts: 64
Member
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Member
Joined: Oct 2009
Posts: 64 |
Is it possible to setup (within the A.A.) a digit translation to forward a caller from the A.A. to a specified outside number? Example: Call comes into VM A.A. and then gives them options, caller wants to transfer directly to someones cell phone. Can a submenu be setup with various digit translations for outbound transfer?
Thanks
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Joined: Jan 2010
Posts: 937 Likes: 5
Moderator-Toshiba
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Moderator-Toshiba
Joined: Jan 2010
Posts: 937 Likes: 5 |
Yes the menu option in the AA will need to point to another mailbox.
In that mailbox set the DND to OFF, Store messages to NO, in the Extn field put @F-9xxxxxxxxxx-H (xxxxxxxxxx being the phone number and 9 is the line access code).
Then set the chain done to 999.
Make sure there is no call barring on the VM ports and the COS is enabled for tandem CO connection.
Regards
Carl
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Joined: Oct 2009
Posts: 64
Member
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Member
Joined: Oct 2009
Posts: 64 |
Thanks, I'll give that a try.
Thanks
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