sundance-communications.com/forum Forums TDM Business Telephone Systems Toshiba Telephones & Systems Broken Night Mode

Hello all,

I had a working Night Mode on my DK424. On the phones with the Night button programmed you would be able to:

1. Turn off(no light) and calls would go to the receptionist phones.

2. Night Mode 1(blinking light) - Calls routed to logged in ACD Agents.

3. Night Mode 2(solid light) - Calls sent to the Night mode recording.

So I was asked today to change this to accomodate for our bad weather. I pull out my trusty Toshiba Manual(not the actual manual but what was given to us by the reseller) and find the Night mode operations page and see that a recording for bad weather is set on mailbox 991.

So I go through the instructions to change the recording on mailbox 991 from the normal day recording to the inclement weather recording. Thins are working great. I hit my voicemail softkey and get the inclement weather recording.

I set it to Night Mode 2: Call in, I get a inclement weather recording.

I take it to Night Mode 1: Call in and have everyone ignore the call, I get the inclement weather recording, not the normal day operations.


So my question is can anyone help me get Night mode back to behaving like:

1. Turn off(no light) and calls would go to the receptionist phones.

2. Night Mode 1(blinking light) - Calls routed to logged in ACD Agents.

3. Night Mode 2(solid light) - Calls sent to the Night mode recording.


I would like for the users to be able to set night mode without having to choose the recording every time.

Thank you.

Grant

My guess is that you recorded over your original greeting 1. Re-record your original greeting in mailbox 991 greeting 1, then record an inclement weather greeting in greeting 2. When needed, you can call into the system and change the greeting from greeting 1 to greeting 2. Just remember that the last greeting you listen to is the greeting the incoming caller will hear. Before changing any greetings, I would listen to greetings 1-7 to make sure you aren't recording over any other greetings that may be in use as you may be using the auto scheduler to change the greeting automatically to a night greeting.

BobRobert, Thank you for responding. I still have the original greeting, it is greeting # 1. My problem is not with switching it by calling into voicemail, it is with the functionality of the recording changing with the night mode status. It used to use greeting one with Night Mode 1(no light) or greeting 2 with Night Mode 3(solid Light).

By default the auto attnd answers in mailbox 990, then immediately plays MB991. Are you sure you changed it in 991 and not 990?

Did you change any incomming call routing in the phone system? If not, it sounds like you changed MB990.

This is very likely not true. The system will NOT play a different greeting number in different modes (assuming a Stratagy or Amanada Voicemail system which sounds likely). A programmer could possibly have set a different mailbox to play on a different mode.

The most common way the voicemail could switch to a different greeting number is by a timed schedule, which unless they get bad weather at the same time does not help you.

If you still have the original message in greeting #1, then log back into the mailbox and select gretting #1 when it asks you to select a greeting number from 1 to 7. Exit the mailbox. This greeting will start to play.

For the users to change the greeting they wil have to log into that voicemail box and select the alternate greeting number, which you say is greeting number 2. They would not have to re-record, just seletct that greeting # to start playing.

If the greetings are setupto change on a time schedule, then the recordings will start switching on schedule the next day.

Voyager, I can verify that 990 was not changed, it plays a short blurb, "thank you for calling" every time, Not my recording as I do not sound like the lady who recorded it originally Other than recording a voice mail I did not do any call routing changes at all, I only recorded message # 4 and selected that.

newtecky: There is no timer, This one has been running as it was before yesterday for at least 5 or 6 years. Every time the users would toggle night mode we would have a different greeting play as described earlier. I wish it was on a timer but I can tell you our hours have changed since this was put into effect and that would have included a timer change if one was present.