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Joined: Mar 2011
Posts: 3
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Joined: Mar 2011
Posts: 3 |
Have Toshiba strata dk96
Recently changed providers from ATT & Verizon to Onecom. Have a call accounting software as well.
We show incoming CID phone# ONLY and Outgoing CID phone# only
Would like to see the Name on the incoming and show the name on the outgoing calls
OneCom had a T1 VOIP did not show - changed to a ip still dont show
they dont know how to send it so toshiba can see it
Any suggestions
thanks
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Joined: Sep 2004
Posts: 2,017
Former Moderator-Toshiba, Request an Installer
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Former Moderator-Toshiba, Request an Installer
Joined: Sep 2004
Posts: 2,017 |
To my knowledge, the DK96 does not support Caller ID. You will see it in SMDR records, because SMDR shows raw data. It will not display on the phones
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Joined: Mar 2011
Posts: 3
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Joined: Mar 2011
Posts: 3 |
we were able to see the names before the switch over
now we cannot??
used to have att verizon and paetek displayed no problem
switched over to onecom dont work
I think the way they send the data toshiba dont recognize it?
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Joined: Jun 2003
Posts: 3,273 Likes: 1
Moderator-Toshiba
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Moderator-Toshiba
Joined: Jun 2003
Posts: 3,273 Likes: 1 |
When the phone is ringing, press the PAGE or SCROLL softkeys located directly beneath the display and see if it toggles between phone no. and name.
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Joined: Dec 2006
Posts: 810
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Joined: Dec 2006
Posts: 810 |
Originally posted by Voyager:
To my knowledge, the DK96 does not support Caller ID. You will see it in SMDR records, because SMDR shows raw data. It will not display on the phones They probably have an RCTU in the DK96 cabinet. I've done it before.
Pat Austin Teleco Inc. Product Manager/Sales Engineer Adtran ATSP TCTE/CTP Certified Teleco Homepage
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Joined: Mar 2011
Posts: 3
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Joined: Mar 2011
Posts: 3 |
if I press those keys - shows extension or blank
and you are correct there are rstu cards in there
thanks
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