|
|
|
|
Joined: Sep 2011
Posts: 11
Member
|
|
Member
Joined: Sep 2011
Posts: 11 |
Hello,
I'll start off by saying that I'm relatively new to Toshiba phone systems (spent a few hours with one a couple years back). I just purchased a DK424i and an RKYS3 key to unlock ACD/MIS. I also purchased a PIOU1A (v.3) card (was told I needed this to configure ACD/MIS). The system also came with a Talkx Simplicity voicemail system. My questions are:
1) What other hardware do I need to configure and use the ACD/MIS features (A PPTC-9 cable was mentioned and a serial cable to connect to a PC)
2) I recall using Insight software to manage the ACD/MIS functions on another system. I would like to use this software again, but I am not able to find a dealer who still has it. Does anyone here have a legitimate copy with license that they are willing to sell (or known someone/dealer)? I have also heard of SMIS, but am told that is not a feature packed. I am also wanting the wallboard capabilities.
3) What other software do I need for managing the DK424i itself, and a secondary cabinet, (I see references to Admin software on this forum)? Also, where can I get this (I know the first response is dealer - but so far none found).
4) Can the DK424i accept a PRI trunk? If yes.. This system came with an RCOU1 card - would this work, or would I need a different card? I believe this card only supports 4 lines.
5) Finally, is anyone familiar with the Talkx Simplicity voicemail solution? I believe I used strategy (dos-based on a windows 2k pc) voicemail system previously. What do I need to configure the voicemail and does anyone know where I can get an admin guide?
OK, I think that is all the questions I have for now. Thank you very much in advance for any help. I'm trying to learn as I go with this.
Thanks again.
I don't get enough geek at work so I dabble at home. Call me crazy 
|
|
|
Visit Atcom to get started with your new business VoIP phone system ASAP
Turn up is quick, painless, and can often be done same day.
Let us show you how to do VoIP right, resulting in crystal clear call quality and easy-to-use features that make everyone happy!
Proudly serving Canada from coast to coast.
|
|
|
|
Joined: Sep 2011
Posts: 11
Member
|
|
Member
Joined: Sep 2011
Posts: 11 |
I don't get enough geek at work so I dabble at home. Call me crazy
|
|
|
|
|
Joined: Jun 2003
Posts: 3,273 Likes: 1
Moderator-Toshiba
|
|
Moderator-Toshiba
Joined: Jun 2003
Posts: 3,273 Likes: 1 |
1. Nothing else
2. I might have the software and license key. PM me
3. DK Admin can be used but is not necessary
4. Yes, can accept a PRI with a xPTU card
5. Can't help you with that unit
|
|
|
|
Forums84
Topics94,515
Posts639,967
Members49,848
| |
Most Online5,661
May 23rd, 2018
|
|
|
1 members (BrianS),
218
guests, and
38
robots. |
|
Key:
Admin,
Global Mod,
Mod
|
|
|
|
|
|
