EMP & Lightning Home Surge Protection
EMP - Click Here!
Phone.com 300x250
300x250 Your Business Phone Service in the Cloud
Global Test Supply
defencebyte.com
Antiransomware
vpnproxymaster
Linked Banner to your Product or Website
Turn your commission checks on autopilot with 50% RECURRING COMMISSIONS!
Flexibits
Meticore Weight Loss Voted #1.
Get leads. Get sales. Get growing with Getresponse
Get leads. Get sales. Get growing. [2]
Previous Thread
Next Thread
Print Thread
Rate Thread
#205280 10/10/11 09:10 PM
Joined: Oct 2011
Posts: 4
Member
OP Offline
Member
Joined: Oct 2011
Posts: 4
On a DK-24 system the MOH has become distorted, it sounds great into the PCTUS1A. And when you monitor it thru one of the speakerphones. But it's distorted to callers on hold. It worked it one time.
Is it my PCTUS or PCOU card?

Global Test Supply 728x90
#205281 10/11/11 03:28 AM
Joined: Feb 2007
Posts: 330
Member
Offline
Member
Joined: Feb 2007
Posts: 330
I think your processor has a trim pot for MOH volume. Make sure that your MOH source isn't over-driving the processor. Try to adjust your source and the trim pot to achieve a happy balance. I know it sounds good when you monitor but try a different source just for S&Gs..


Hodgkin's Lymphoma Survivor! Took a step 20 years back in time. Managing the VHF radio network for the Florida Forest Service. Caloosahatchee District 17.
#205282 10/11/11 04:43 AM
Joined: Jan 2006
Posts: 2,266
Member
*****
Offline
Member
*****
Joined: Jan 2006
Posts: 2,266
Are you checking it from a cell phone ?

#205283 10/11/11 09:31 PM
Joined: Oct 2011
Posts: 4
Member
OP Offline
Member
Joined: Oct 2011
Posts: 4
I checked with both cell & landline, sounds like the audio is saturating something. And trimpot was adjusted. I'm thinking it must be the CO line card if MOH feeds in thru processor card and the 8 port station card is receiving clear music, thru the backplane. But it's distorted to caller's on hold.
any thoughts?

#205284 10/11/11 09:33 PM
Joined: Oct 2011
Posts: 4
Member
OP Offline
Member
Joined: Oct 2011
Posts: 4
I'm saying the station card must be good if I can press 480/481 to toggle MOH thru a speakerphone and it sounds great there.

#205285 10/11/11 09:50 PM
Joined: Mar 2001
Posts: 3,869
Member
****
Offline
Member
****
Joined: Mar 2001
Posts: 3,869
Try swapping for an RCOU card, the PCOUs are very old and the dial tone cards are VERY cheap and easy to swap. Its feeding through the PCTUS fine so it can't be that.


THE Bracha, old blond specialist in Rube Goldberg solutions.
#205286 10/12/11 02:54 AM
Joined: Jun 2011
Posts: 109
Member
Offline
Member
Joined: Jun 2011
Posts: 109
Has the customer changed network provider recently?

#205287 10/24/11 02:05 PM
Joined: Oct 2011
Posts: 4
Member
OP Offline
Member
Joined: Oct 2011
Posts: 4
I swapped out the CO line card today and it sounds much better. I put my butt set on the CO, while on hold, to adjust the level. Sounds great calling from a landline, not too good from a cell phone.
Thanks for all the help.


Moderated by  Carlos#1, phonemeister 

Link Copied to Clipboard
Advertising Sponsor
Popular Topics (Views)
Forum Statistics
Forums94
Topics94,431
Posts639,813
Members49,470
Most Online5,661
May 23rd, 2018
Today's Birthdays
daleturb, GaryWJC, Mark F
Newest Members
AndreLS, JimLafleur, EssKayKay, xmestedex, PhoneGuy007
49,469 Registered Users
Get Tech Support Now! Click the banner below
Get Tech Support Now!
Top Posters (30 Days)
dexman 14
www.aweber.com
landing page builder
NordVPN
Advertising Sponsor Spot 2
EMP Shield for Commercial - Home & Vehicle
Use Coupon code SAVE - Click Here!
Who's Online Now
15 members (Curlycord, justbill, Professor Shadow, RUSS K., BrianS, teldata1, JBean3329, BobRobert, Skunky, BezLovesITAD, telecom guy10, Meyery2k, ffej010, jsaad, Mercenary Roadie), 111 guests, and 75 robots.
Key: Admin, Global Mod, Mod
Contact Us | Telephone System Tech Support | Terms of Service

Sundance Communications is not affiliated with any of the above manufacturers.
©Copyright Sundance Communications 1998-2021
Trusted Partners
landing page builder Antiransomware 300x250 Your Business Phone Service in the Cloud