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Joined: Feb 2006
Posts: 42
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Joined: Feb 2006
Posts: 42 |
I can now connect to the GVPH with my modem but I get the response back that `The remote password does not match the system`. I have reset the GVPH by removing the card and removing the battery jumper and that has worked but I cannot now access the Vm by dialing the VM DN, I have to forward a phone to VM and then dial the phones DN.
The password I have is `S*******` (rest of password replaced by stars), first character is a capital, rest are lowercase.
Going in through the Admin Mailbox I can access the DN mailbox's to change them, if I forward a DN to the VM directory number it gives the default greeting and lights the message light on that DN. But pressing the message button the system connects to VM then drops the call.
Aaaagh.
Have you tried turning it off and on again!!!
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Joined: Jun 2003
Posts: 3,273 Likes: 1
Moderator-Toshiba
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Moderator-Toshiba
Joined: Jun 2003
Posts: 3,273 Likes: 1 |
Since you've defaulted the GVPH, you'll have to reprogram it to match what's programmed in the CIX40.
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Joined: Feb 2006
Posts: 42
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Joined: Feb 2006
Posts: 42 |
Sorry, been on leave for a few days.
I realize I will have to program the Vm again but I can't log into the GVPH with the UADMIN 2.1 software, I get the `Remote password is not recognized by the system` message even though the card is defaulted.
Have you tried turning it off and on again!!!
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Joined: Feb 2006
Posts: 42
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Joined: Feb 2006
Posts: 42 |
Anyone have a copy of VM Manager 1.11, so I can see if I can get in with that.
Cheers
John
Have you tried turning it off and on again!!!
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Joined: Jan 2008
Posts: 85
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Joined: Jan 2008
Posts: 85 |
Even though you have removed jumper and defaulted system. I have found Stratagy system config does not get defaulted therefore the password will not have defaulted.
Cheers Chris
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Joined: Feb 2006
Posts: 42
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Joined: Feb 2006
Posts: 42 |
Does that mean I have to get the customer to stump up for a new GVPH card or is there an alternative solution!
Have you tried turning it off and on again!!!
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Joined: Jan 2006
Posts: 2,266 Likes: 1
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Joined: Jan 2006
Posts: 2,266 Likes: 1 |
You will need to get a Toshiba dealer to call Toshiba and go through the process to get the password reset.
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Joined: Jan 2010
Posts: 937 Likes: 5
Moderator-Toshiba
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Moderator-Toshiba
Joined: Jan 2010
Posts: 937 Likes: 5 |
I could log in remotely and change the password for you to whatever you want.
Regards
Carl
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Joined: Mar 2001
Posts: 3,869
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Joined: Mar 2001
Posts: 3,869 |
What a gentleman! Just like the old days of the phone business. Kudos!
THE Bracha, old blond specialist in Rube Goldberg solutions.
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Joined: Jan 2010
Posts: 937 Likes: 5
Moderator-Toshiba
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Moderator-Toshiba
Joined: Jan 2010
Posts: 937 Likes: 5 |
Hey John
PM me the remote details including the complete phone number and new password.
It would be a whole lot easier if the call is answered by the VM/AA instead of having to be transferred to it especially on an international call.
Regards
Carl
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