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Joined: May 2010
Posts: 47
Member
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Member
Joined: May 2010
Posts: 47 |
Our employees report that when dialing 0 the receptionist phone does not ring. When dialing other extensions, they go though. Could this be a do not disturb is enabled on the phone associated with the 0? Is there a way to check this by dialing into the system? Thank you in advance.
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Joined: Jun 2003
Posts: 3,273 Likes: 1
Moderator-Toshiba
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Moderator-Toshiba
Joined: Jun 2003
Posts: 3,273 Likes: 1 |
0, by default, is the DN for the attendant consoles. Do you have attendant consoles? If you don't, did you assign 0 as a DN for a station? If, from your station, you call another station that was in DND, your phone display would read Do Not Disturb.
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Joined: May 2010
Posts: 47
Member
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Member
Joined: May 2010
Posts: 47 |
I'm not sure what was assigned. I know that 2 of the receptionist extensions dont ring when they are dialed, and their extensions are 101 and 103. I believe that 103 may somehow be linked to 0, but they advised that neither of them have DND on, but it's just they can't receive calls on those 2 extensions, and when dialing 0. But dialing other extensions both internally and externally works fine.
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Joined: Jun 2003
Posts: 3,273 Likes: 1
Moderator-Toshiba
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Moderator-Toshiba
Joined: Jun 2003
Posts: 3,273 Likes: 1 |
Ext. 101 and 103 probably could be reached from voice mail by dialing 0 while in voice mail, but the mailbox 0 does not necessarily mean DN 0. You will have to determine in the CIX what DN 0 is assigned to.
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