sundance-communications.com/forum Forums TDM Business Telephone Systems Toshiba Telephones & Systems Problems with hold button

Thanks in advance for any responses. I have a customer with a CTX100. They are able to place incoming calls on hold by pushing the hold button. When they try to put an outgoing call on hold by pressing the button, nothing happens. Any ideas?

How long after the call connects are you trying to put the call on hold?

Have you set the puiblic numbering plan up correctly for the number of digits for a local call and long distance etc?

Are the lines ISDN or PSTN?

Usually, you cannot place an outgoing call on hold until the dispaly changes from the number dialed to the elapsed time indicator. This timer can be adjusted in the system timers section.

That is why the public numbering plan is very important to get right.
eg if the local call of x = 10 digits then the system waits for all 10 digits before making the call or starting the timer for the call to be able to be transferred or put on hold.

Check the Release supervision on you lines, had this happen once and I dont remember if it was the release supervision or answer supervision

Release supervision is when the outside caller disconnects. I used to always forget to enable this, and would have another techconstantly point this out.

Answer supervision should typically be disabled. I found out a PRI always has answer supervision, (with no way to disable it). You can not do anything to that call until it is answered, such as transfer or put on hold. This became an issue when we were trying to transfer a call while it was ringing, which we could do when they had analog lines.

A lot of extra info there, but I was trying to show how answer supervision effects a call.

The other thought metioned was public dialing plan, which also can effects redial, and can cause one way audio. As a security measure by default, the caller is muted until a valid number is dialed. This should be checked as well.