Need to change community name.

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Need to change community name. #206908 05/31/12 09:11 AM
Joined: May 2012 Posts: 5 Rapid City ree0082 Member
ree0082 Member Joined: May 2012 Posts: 5 Rapid City	We tried to update our community name in our Toshiba Strata CTX100 phone system. Now when I try to connect to it using eManger, I get the following error. "Connection failed! CTX100:ERROR_COULD_NOT_CONNECT_TO_CALL_AGENT" Something has to be wrong with the community name that we setup. I have tried power cycling the phone system, no change. Googling this issue led me to this site. I need to be able to reset or change the community name hopefully without having to setup the phone system from scratch. Anyone able to help me with this?

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Re: Need to change community name. #206909 05/31/12 10:48 AM
Joined: Jun 2007 Posts: 627 Janesville Wisconsin mj_wald Member
mj_wald Member Joined: Jun 2007 Posts: 627 Janesville Wisconsin	Try the original community name. Do you have a backup from before the change?

Re: Need to change community name. #206910 05/31/12 10:52 AM
Joined: May 2012 Posts: 5 Rapid City ree0082 Member
ree0082 Member Joined: May 2012 Posts: 5 Rapid City	The original community name does not work. Unfortunately, I do not have a current backup.

Re: Need to change community name. #206911 05/31/12 12:58 PM
Joined: Jun 2003 Posts: 3,273 Likes: 1 Los Angeles, CA phonemeister Moderator-Toshiba
phonemeister Moderator-Toshiba Joined: Jun 2003 Posts: 3,273 Likes: 1 Los Angeles, CA	PM'd you.

Re: Need to change community name. #206912 06/01/12 12:13 AM
Joined: Dec 2007 Posts: 2,033 Columbus, Ohio MacOSX Moderator-Toshiba
MacOSX Moderator-Toshiba Joined: Dec 2007 Posts: 2,033 Columbus, Ohio	Try running NeM recovery, just in case there was a Windows update/.NET/SQL/etc. change that may have taken place between the CN update and the next connection. - Tony Ohio Data LLC Phone systems, data networks, firewalls and servers in Central Ohio. Some people aren't used to an environment where excellence is expected.

Re: Need to change community name. #206913 06/01/12 05:13 AM
Joined: May 2012 Posts: 5 Rapid City ree0082 Member
ree0082 Member Joined: May 2012 Posts: 5 Rapid City	Our vendor finally contacted me back. They changed the community name from the default when the system was installed. I will not be back onsite for this client until next week, so I can't check it until then. Hopefully that is the missing piece to this puzzle. Thanks to everyone that responded and PM'd me.

Moderated by Carlos#1, phonemeister

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