web statisticsweb stats

Business Phone Systems

Previous Thread
Next Thread
Print Thread
Rate Thread
Joined: Jul 2011
Posts: 20
Member
Member
Joined: Jul 2011
Posts: 20
Hey guys, so Toshiba has been no help, so I figured I'd ask you guys for your thoughts.

I have a client who uses My Phone Manager. She can log into every extension on the system (all use the same password). However, there is one extension, EXT 604 that she cannot log into. When you open My Phone Manger, you put in 604, the password, and try to log in, it acts like it's going to, but then gives an error about wrong user/pass.

I've went in e-manager, changed the password, still does the same thing, can't log into the extension. I've deleted the extension and re-created it, same thing. I've moved the extension to another port, same thing. I rebooted the system, tried again, same issue.

Thoughts?

Atcom VoIP Phones
VoIP Demo

Best VoIP Phones Canada


Visit Atcom to get started with your new business VoIP phone system ASAP
Turn up is quick, painless, and can often be done same day.
Let us show you how to do VoIP right, resulting in crystal clear call quality and easy-to-use features that make everyone happy!
Proudly serving Canada from coast to coast.

Joined: Jun 2003
Posts: 3,273
Likes: 1
Moderator-Toshiba
*****
Moderator-Toshiba
*****
Joined: Jun 2003
Posts: 3,273
Likes: 1
If you have Stratagy MAS, then MyPhone Manager uses the password from the user's mailbox. If the user does not have a mailbox, then it uses what's in FB47 of prog 200.

Joined: Jul 2011
Posts: 20
Member
Member
Joined: Jul 2011
Posts: 20
checked that issue with the association with the VM password, made it the same as the extensions my phone manager password. Still wouldn't work.

Joined: Jul 2011
Posts: 20
Member
Member
Joined: Jul 2011
Posts: 20
So I ended up going back to the location on another service call, and I used my laptop with MyPhoneManager and was able to log into ext 604 with no problem.
However, the computer they had their my phone manager crashed. Their computers are all on a Domain, is this going to screw up an install of My Phone Manager? I haven't installed it on a computer that is attached to a domain.

Joined: Jun 2005
Posts: 2,727
Likes: 7
Member
Member
Joined: Jun 2005
Posts: 2,727
Likes: 7
This could be an issue due to the fact that it will attempt to create a new user. This user is used to authentic access in IIS.

Emanager started rquiring that the PC be off a domain before installing. You may be able to install My Phone Manager while on a domain, but you will definately need local administrative rights to that PC.


Moderated by  Carlos#1, phonemeister 

Link Copied to Clipboard
Newest Topics
Bizarre Paging Issue
by Toner - 06/10/25 01:31 PM
SL2100 licenses
by andyphones - 06/09/25 11:19 AM
Answer ringing line without pressing a button
by Pinnacle Rich - 06/02/25 10:53 AM
IT Guy. Jersey City, NJ
by hitechcomm - 05/29/25 10:09 PM
Forum Statistics
Forums84
Topics94,545
Posts640,077
Members49,857
Most Online5,661
May 23rd, 2018
Newest Members
telli, CCTechProf, Pinnacle Rich, chris c755555, empire
49,857 Registered Users
Top Posters(30 Days)
Toner 7
hbiss 2
R4+Z 1
Who's Online Now
0 members (), 319 guests, and 28 robots.
Key: Admin, Global Mod, Mod
Contact Us | Sponsored by Atcom: One of the best VoIP Phone Canada Suppliers for your business telephone system!| Terms of Service

Sundance Communications is not affiliated with any of the above manufacturers. Sundance Phone System Forums - VOIP & Cloud Phone Help
©Copyright Sundance Communications 1998 - 2025
Powered by UBB.threads™ PHP Forum Software 8.0.0