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I have a triad phone system hooked to a digital dispatch 4 port voicemail. The customer says they get cutoff in mid conversation. The inhouse side say that their voicemail box greeting begins to play. They also report that they have people say they left a message and no messages are found in box. The message for you line appears on their phone, but there message light is not on and no messages will be there when they check. Another problem they are having is that they have to power down the system almost daily to get there connection to a remote office to work over an isdn line. And of course my test calls all worked just fine.
I dont know vodavi very well and any help would be great.
Thanks
emmitt2727

I hate to tell you this, but the last time we had this issue (or similar ones) with a digital, the hard drive failed. A few years back, some units accidentally got shipped with bad BIOS chips that eventually caused the drive to fail. I am not sure of the details, but if you ask Vodavi, they will assist you with this. Even some units that were marked as having the BIOS problem fixed still failed. If the unit is still running for the most part, I would get a download of the database and replace the drive. It's not expensive, but it is time consuming. We had one that needed to be reset daily and it eventually died. Don't take the risk. The "missing message" issue I have seen on Panasonic and ESI voice mails as well and in every instance, it was a failing drive.

the problem with the voice mails was they put in larger hard drives then were supported by the bios. It happened on new 486 vm only. Every vm has logs which on a daily log shows every message and mwi left. If you show it in there send it to vodavi to let them tell you what went wrong. Any body can read it but not know what the problem is.