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Hi,

I have a Starplus STS system. We are attempting to use a downloaded program called VoiceGuide. The program is installed on a computer that has the two analog stations running into it (ext. 148, 149). How could I program these extensions to be set as a voicemail group and set the system to automatically when a call comes in on any line route it to our voicemail system. I also understand that I need the stations to be set as "Voicemail" stations for my VoiceGuide to be able to turn on the message wait lamps when a message is received. If I put these two analog stations in a voicemail group does that automatically reclassify the as "Voicemail ports"?

Also, how would I set up like a hunt group, but when you dial a certain extension number it would ring both my stations 100 and 101 (at the same time)?

Thanks,
Nick

Nick:

There is a bunch of stuff that's required, but yes, the two analog extensions (148 and 149) can be used for this purpose. 100 and 101 are assigned as standard extension ports, as in the first two digital stations as the system comes out of the box.

You will need to go to flash 65 and add these extensions to the default voice mail group 440 (group 0). Make sure that you delete the default voice mail ports (150 to 157) from this group. You will may also want to include these same two station ports in a hunt group (flash 30), we use the first one, 450. Placing the two analog station ports as the system comes out of the box won't ring both simultaneously; they will hunt.

You will also need to go to flash 66 and program the necessary leave and retrieve DTMF digits to make the system integrate with the voice mail you are attempting to use. You need to determine what digits the voice mail program you are using requires for callers to leave and retrieve messages before you go any further in this area. Test it by manually dialing the ports if you don't already know what's expected by the voice mail by experimenting. Program the flash 66 settings accordingly.

Flash 40 gives you the area to direct CO line ringing and you can point the lines to the voice mail hunt group on an instant, preset-forwarded or day/night/special basis.

You will need to change the voice mail's notification settings to match the STS default settings unless you want to attempt changing them in flash 52's flexible numbering capabilities. I wouldn't recommend that; stick with changing it in the voice mail if you can.

You will also need to go to flash 50/51 to arrange for the stations to forward to voice mail (440) upon a busy or no answer condition with the appropriate timer settings for each.

Fortunately, the STS allows integration with virtually any analog-integrated voice mail system so you are safe there. Unfortunately, if you aren't familiar with "flash" programming, you might be in for a bit of a bumpy ride since the system is really designed around using the in-skin voice mail cards.