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Joined: Nov 2007
Posts: 14
Member
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Member
Joined: Nov 2007
Posts: 14 |
My second question for today  Our phones are set up so that a caller can access any one of three extensions by dialing the line during the message. How do you set it up so that they can press "1" for sales, "2" for billing, etc., instead of dialing "101" for sales... and so on?
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Joined: Jan 2005
Posts: 15,409 Likes: 18
Moderator-Vertical, Vodavi, 1A2, Outside Wire
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Moderator-Vertical, Vodavi, 1A2, Outside Wire
Joined: Jan 2005
Posts: 15,409 Likes: 18 |
That's going to definitely require the services of a technician with a laptop and an appropriate terminal emulation program. Most people just opt to go with your description of listing the full extension list since it's easy for the end-user to just re-record the main greeting when changes are necessary.
Ed Vaughn, MBSWWYPBX
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Joined: Nov 2007
Posts: 14
Member
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Member
Joined: Nov 2007
Posts: 14 |
Thanks Ed...
Now if I wanted to do that, but to have the initial message give an option "if you don't know your parties ext. dial (number) for a directory", can I set that up myself or is that also a tech issue?
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Joined: Jan 2005
Posts: 15,409 Likes: 18
Moderator-Vertical, Vodavi, 1A2, Outside Wire
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Moderator-Vertical, Vodavi, 1A2, Outside Wire
Joined: Jan 2005
Posts: 15,409 Likes: 18 |
No, unfortunately that's one of the only functions that can't be administered without a laptop and the appropriate training/software.
Ed Vaughn, MBSWWYPBX
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