sundance-communications.com/forum Forums TDM Business Telephone Systems Vodavi Telephones & Systems starplus stse busy signal

Wait....

You have (2) two telephone lines on the phone system right ?

That be the case, if both are busy, then where will the call go ?

Busy signal to the originating call.
If you dont have a road for the car to travel
it stops there. (busy signal)

Has nothing to do with the phone system.

Add another telephone line to phone system.

Nice catch, TJ. That just saved us all a lot of time in troubleshooting. I made the assumption in previous posts that there were multiple lines available and that the "busy signal" was internal. Having only two lines will definitely be a problem, no matter how small the office is.

DanielM: What STSe is saying is that if an outside line is busy, it's just that: Busy. You can't have subsequent calls bypass this condition without another line for the call to terminate upon. To reiterate what he stated, if lanes A and B are blocked on the freeway and there's no lane C, then no traffic is getting through. Excellent analogy.

The good news is that your system's minimum capacity is four lines, so adding one to it won't require any hardware, just the services of a technician to connect it. We can assist you in finding one if necessary.