|
|
Joined: Nov 2007
Posts: 14
Member
|
|
Member
Joined: Nov 2007
Posts: 14 |
We have a Vodavi Starplus Traid XTS system, at least that is what I am told. Today, just a minute ago our voicemail started acting up again... this time when you try to access the voicemail from any phone, you simply get "You have entered an incorrect digit, enter the extension number of the party you are calling". I am no vodavi guy and have no clue what is causing this. The voicemail box says MiniVoice on it. If anyone knows whats wrong with this, I would appreciate your assistance.
|
|
|
Visit Atcom to get started with your new business VoIP phone system ASAP
Turn up is quick, painless, and can often be done same day.
Let us show you how to do VoIP right, resulting in crystal clear call quality and easy-to-use features that make everyone happy!
Proudly serving Canada from coast to coast.
|
|
|
|
Joined: Jan 2005
Posts: 15,404 Likes: 18
Moderator-Vertical, Vodavi, 1A2, Outside Wire
|
|
Moderator-Vertical, Vodavi, 1A2, Outside Wire
Joined: Jan 2005
Posts: 15,404 Likes: 18 |
The MiniVoice had quite a few bugs that weren't really ever corrected before it was discontinued. You should try disconnecting the AC power from the MiniVoice, waiting 30 seconds, then plugging it back in. This may be all that you need to do.
If that fails, try doing the same with the phone system. Aside from that, you may need to secure the services of a qualified dealer to assist further.
Ed Vaughn, MBSWWYPBX
|
|
|
|
|
Joined: Nov 2007
Posts: 14
Member
|
|
Member
Joined: Nov 2007
Posts: 14 |
Thanks for the suggestion. We ended up having a local dealer come in and he declared our MiniVoice to be dead. He is going to hook us up with a new one tomorrow.
|
|
|
|
|
Joined: Dec 2005
Posts: 651 Likes: 1
Member
|
|
Member
Joined: Dec 2005
Posts: 651 Likes: 1 |
You might want to ask the vendor to initialize the voice mail and make sure the leave and retrieve tables are set in flash 65 and 66. Without these settings the Mini Voice will not function properly. Also make sure you have the latest software 10045 installed in the unit. Your vendor may have tried these avenues but it doesn't hurt to ask.
"I thought I was wrong once, but I was mistaken"
|
|
|
|
|
Joined: Nov 2007
Posts: 14
Member
|
|
Member
Joined: Nov 2007
Posts: 14 |
The local dealer we brought in came with a Vodavi Dispatch (Rev 1.2) system. I really like this new box, it seems a bit simpler to use than the previous MiniVoice system, and it has a hard drive to store more information.
On a side note. I think i'm going to take the MiniVoice home to see if I can't bring it back to life. Or at least use it for something. I should be a fun project =)
|
|
|
|
|
Joined: Dec 2007
Posts: 2
Member
|
|
Member
Joined: Dec 2007
Posts: 2 |
|
|
|
|
Forums84
Topics94,534
Posts640,048
Members49,854
| |
Most Online5,661
May 23rd, 2018
|
|
|
0 members (),
361
guests, and
35
robots. |
|
Key:
Admin,
Global Mod,
Mod
|
|
|
|
