I have a Dispatch VM, connected to a 96EX, stuck in Auto Attendant loop. Extensions are set to "Call FWD BSY/NA" to VM group 690. System answers outside calls & plays main greeting, but when extension number is input by caller it goes back to main greeting. This also happens on intercom calls, preventing anyone from getting into their VM box. This started after a "power outage". I'm an Avaya tech,not a Vodavi tech, and have not worked on Vodavis much since the mid 90s, & never set up a Dispatch, I was recruited to help make changes 'cause I had a laptop and a little general knowledge. This one stumped me. Any ideas? Could the 96EX not be sending Call fwd follow on digits? Thanks for any ideas. :shrug:
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It sounds like the vm is not getting the mailbox digits after the system dials 690. You might check the telephone system programing however it doesn't sound like the system defaulted so a hard reset on the phone system may fix your problem.
No, unfortunately you can't back up the database on that system. About the best that you can do is a database printout via the serial port. Be sure to have lots of paper. Of course, you could print it to a file in your laptop instead.
I have seen a single defective station card cause this exact problem. If the problem persists after a hard reset, try pulling the station cards one at a time, reset the system and see if it comes back.
Thank for the help. Guess I'll do a print out to the laptop, then try a reset. I'd hate to wipe out the program, not knowing everything in it. Interviewing the customer would only get it partway back, then repeat calls until all seems to be the same for them. I've run into that situation too many times. If a power outage started this problem, chances are the memory battery is toast. There is a memory retention battery in these isn't there?
Yes, there is definitely a memory retention battery in there on the CPB. With it being easily 12+ years old, you are correct in being careful about a hard restart.
You always have the option of just using the reset button on the CPB with the power on. That way, the card still has power and won't need to rely upon the battery for memory retention.
I'll tell you though, when the battery does fail, the system starts doing crazy things even with the power on. I think it's safe to say that it's OK for a restart. I can't imagine that there hasn't been some form of a power outage prior to this. If the battery really was bad, you'd be having a lot more problems than just this one.
I think one of 2 things has happened here. Either the dispatch corrupted it's menu database, which is possible if the system was doing a write when the power failed, or the S/L board in the 96 is introducing distortion in the talk path causing the v-mail to not correctly interpret the dialed digits.
The v-mail is extremely easy to test. Since it's an analog v-mail, take one of the ports and hook it up directly to a CO line. Call in and dial a station number. If the mail is OK it will either say "Please hold while I transfer you to (station user)" if it is setup for supervised transfer or it will drop directly in that persons mailbox if the box is set for no transfer.
This will instantly tell you if it's the Dispatch or the 96. If it's the 96 I personally don't believe a reset is going to fix it. You might try a different S/L board but based on prior experience, I'm not optimistic. It's also possible you have one of the power supply voltages off spec but not too likely.
ok a few days later and here's where I am. You can call in from outside or an intercom call to CG 690, the AA tells u to dial the desired #, you dial it & it transfers & rings the extension and can be answered, but IF the extension is call fwd B/NA it goes back to the AA main greeting instead of the extensions V mailbox. Intercom 690 (VM calling group) should take an inside caller to the prompts to retreive their mail, not AA greeting. Now then some programming is appearing in inband signaling that I'm not sure should be there. At Flash 36 display shows "VM 690, ###, 0, 1, 174, ....179, (these are the VM ports) Flash 37 displays: Voice PRE P7E Mail 0 SUF E
should those programs not be default, ie. blank for a 96EX? Another curiosity was I found the VM port numbers in flash 19, UCD program and flash 38 hunt group program. I think the 96 lost or started to lose enuff of its program to screw it up> A;so I could not get a print out of the program setup to either a printer or a laptop notepad.may have needed a null modem cable which I didn't have. I think at this point I'm going to default the programs in both units & try reprogramming from scratch...should be fast & fun. Anyone have a better idea?
Ed, Yep, thats how we set the phones to go to voice mail. Hmmm, there wasn't an asterisk between SUF E. But if thats only for retrieve i don't think thats the whole problem.
