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Joined: Sep 2005
Posts: 38
Member
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Member
Joined: Sep 2005
Posts: 38 |
I have an STSE with flash voicemail (20053) been
working for about 2 years. Recently the customer
says they're losing saved messages, all they hear
is a click and no msg. It's random too, saved msg
#1 gone, #2 ok and #3 gone. I'm thinking about
doing an initialization as my next step unless
there's a better option.
Thanks
Dennis
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Joined: Jan 2005
Posts: 15,395 Likes: 17
Moderator-Vertical, Vodavi, 1A2, Outside Wire
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Moderator-Vertical, Vodavi, 1A2, Outside Wire
Joined: Jan 2005
Posts: 15,395 Likes: 17 |
Have you taken a look at the main programming option #11 (Recording Time Left)? You may be out of storage capacity and the system will bump saved messages out to make room for new ones. I've seen where some customers tend to save more messages than they really need to, wasting valuable flash storage space.
Ed Vaughn, MBSWWYPBX
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Joined: Sep 2005
Posts: 38
Member
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Member
Joined: Sep 2005
Posts: 38 |
Sorry, I should have mentioned that there's plenty of storage left.
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Joined: Apr 2008
Posts: 146
Member
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Member
Joined: Apr 2008
Posts: 146 |
Definatly reinitialize and see if it keeps happening. Did ya try the little black reset button?
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