atcomsystems.ca/forum Forums TDM Business Telephone Systems Vodavi Telephones & Systems DID forwarding?

I think it can be done and I have some other things to look at not related before I try anything but thought I would see what thoughts are out there.

An eye clinic we have an xts in has called and they have been putting radio adds out that say to call (x) number for a lasik special. The DID that they are calling is not going to any front desk phone, but to somebody designated to take these calls. Apparently they are getting alot of traffic on this DID.

So with increased traffic they have found a place I think it was Opticall to help do whatever they do. So they want me to route the DID to a number that they set up at Opticall who will then fwd it back to the clinic.

So I am planning on setting up a different DID for opticall to fwd back to the ext in the clinic and the original advertised number to fwd to opticall.

So my question what is the best way to fwd this, I suggested they have this done thru the telco but they said they have had issues with this in the past and would prefer the system to take care of it.

So can an xts fwd the DID but doing a ring assingment to a speed bin (opticall #) or can it be done by doing a virtual ext and fwd from that ext to a speed bin?

Or if there is something else out there that would work I'd give it a try when I get there. Any suggestions are appreciated, thanks.

I do this all the time forwarding 888 lines to cell phones. You just forward the DID to a speed bin. It has to be a system bin, and I always use the low numbers 9005, etc. Not sure if there was an issue with higher numbers or not but we started doing this too long ago to remember.

Some sites we also do it through the pathfinder using a phantom extension forwarded to voicemail, then have the mailbox play a short greeting notifying the caller is being transferred then forward that to the cell phone. We ended up doing that since telemarketers will call the DID that a toll free number rides on and the telemarketers automated system will not wait for the transfer and hang up before it is sent to a cell phone.

You can also do the forwarding via phantom extension directly, but the DID to speed bin is the easiest.

Actually the system speed bins are 9020-9099. It won't let you permanently ring a DID to a bin number below 9020. It makes no sense to waste system resources using a virtual extension or a real extension port.

Program the original DID's ringing destination to bin 9020. Use day/night/special ring programming if desired. Program Opticall's number into speed bin 9020. Have Opticall send calls back to another DID that is programmed to ring where the original DID was programmed to ring.

Should they change to another call center, the attendant can just reprogram the number stored in bin 9020.

Unless the customer has a PRI, I wouldn't count on the quality of these transfers. Are they really using DID's or just separate POTS numbers? The term DID has evolved into quite a misnomer lately with the IT folks to the extent that we often have to ask the question, just like if they really mean that they want an RJ45.

Thanks Ed, my bad on that, I was looking at the Route number and adding the 9 in front in my mind for some reason.

Yes Ed this customer is using a pri so that part should be good and that's pretty much what I was thinking of doing just wanted to make sure I had the right idea. Thanks fellas.

If you do this you will tie up 2 trunks on the forwarding and a 3rd from Opticall sending it back. This isn't a good way of handling this.

--Bill.

You are better off using PRI pairing. An incoming PRI DID call will ring Opticall and the inside extension at the same time, who answers first gets the call. If Optical answers you can use PRI redirect (it must be enabled) and that will allow Optical to transfer the number back by hitting ** and the extension...and thus end up using only one PRI line instead of three.

I thought about the pairing feature too, but that's associated with one station and an off-net forwarded destination via speed bin. Can the station be a virtual? I've never tried it to see.

Then there's the issue of the requirement for FP3 in the XTS. We didn't even go that far, so I was assuming that we are dealing with 2.23 or below.

Yes it can be a virtual. I do it all the time along with Disa, call fwd follow me, and speed dial numbers so that Call FWD can be changed remotely.

Nice! That's good to know. I've never encountered this type of scenario, but it is all about the customer. Now that I know.....

Thanks for the info.