sundance-communications.com/forum Forums TDM Business Telephone Systems Vodavi Telephones & Systems SBX VM CD name not recognized

I added a new employee, changed the cd first name and cd last name and when you enter the company directory and select the letters it always says "name not recognized".
It's working with other names/mailboxes
I made sure voicemail box had greeting and tested, left messages, dialed direct, etc. all works
Not the name in company directory.
I already reset system. nothing.

Any suggestions? Thanks.

Did you hit the update button when you made the change. If not the entry was not saved. Make sure you keep the first and last name seperate in the appropiate entry boxes also and not that you put the entry into the station display.

It should have worked.

Update button hmmmm. maybe I didnt, I forget. I know I left that field and went back a few times and the name was still there.
Next time I'm onsite Ill look again. Thanks.

You must go into the system and record a name for the Directory.

To record a directory name dial 6* on the extension and follow the prompts.

You are correct here no UPDATE, no SAVE. Name must also be recorded to activate VM box.