atcomsystems.ca/forum Forums TDM Business Telephone Systems Vodavi Telephones & Systems Dispatch not responding to touch-tones

Intermintaly, my customer's dispatch does not respond to DTMF. In other words when I start to dial an extension, it just keeps on playing the main greeting so the call ends up at the operator extension. After dialing the extension, system will say "Calling the operator". This system is connected to a Mach-one system. So far, I have not been able to narrow it down to a port. Is there anything in the software for watching the digits that it receives? Customer does not seem to be having any trouble making outside calls so I do not think it is the DTMF in the KSU.
Any ideas?
Thanks in advance

This often happens when the recorded prompts are loud enough to override the caller's digits. It is almost as if the system realizes that the caller dialed a digit but didn't actually hear it. It doesn't start "listening" until the second digit is dialed.

There are two ways that I've been able to overcome this:

One is to re-record the main menu prompt in a male voice. I know that this sounds odd, but there was (and I believe still is) an issue known as "talk-off" that caused voice mail systems to act strangely when female voices were recorded. There was a claim that certain frequencies in a female's voice caused this. Call me crazy, but on a few of these cases, it seemed to work on a different brand of voice mail.

Secondly, I'd consider knocking the CO line transmit level down a notch in the KSU. This will bring the transmit and receive levels more in-line with the customer's current setup. The intermittent nature of your problem may be resolved by just going up or down one step on these level settings.

My guess is that the customer is on a channel bank or local pair gain equipment for their CO lines, where everything is very "hot".

Ed,
I like the answer about the CO lines. They just moved locations when the problem started. To my knowlege, they have not changed their main greeting.
I will check into that and let you know.
Again, thanks for the quick response.
Steph

Hope all is well in DC

Did they happen to move the lines to a channel bank?

I had this problem once or twice and I turned up the handset volume of the voice mail ports through windba and the problem went away.

They moved office locations. Seemed like it worked OK for awhile. They are using COX communications (AKA cable company) so they are using their cable to break out the phone lines.
I tried different volume levels in Flash 40, but that did not seem to really help. I rerecorded the greeting and so far, it seems to be working. I told the customer to try if for a week and see. I'm pretty sure they will be calling me back out.
Thanks for the help. It gives me options if it continues to be a problem.

Stephie

Not shure what windba is.
Thanks again

I think the only way to change the settings you need
to adjust is in WINDBA from your laptop as stated by ADTELDON.

I had to do it once, and it only appears in that program. Sorry.

That would be a bummer. I don't have the software

Is it an analog dispatch (gray box)? I have had a similar issue before and use a butt set and the feature code to increase handset volume.

Blue, digital