atcomsystems.ca/forum Forums TDM Business Telephone Systems Vodavi Telephones & Systems Dispatch not responding to touch-tones

Steph:

Yes, this is done in the Dispatch. You will need to access the advanced area of programming, access the registry and then make the entry as indicated. Note that the registry is case sensitive. Don't forget to reboot the system after making this change.

Thanks Ed,
Maybe I can make it by there this afternoon.

Stephanie,

By all means, try what these guys are saying. However, I really think you have a telco problem.

If it worked fine before they moved, it should work at the new location as well. Do you have access to a POTS line on site? If so, connect it to the system and see if you have any problems with it.

I had a similar problem, on a Norstar (Dispatch for VM), with a CLEC a few months ago. The system had been in place for years with no issues. When I turned up the new lines, the Dispatch would not always recognize DTMF digits. Of course it had to be something wrong with our system...

After 4 weeks of screwing around, the CLEC finally found THEIR problem. The channel bank was part of an MPLS network and they were using VoIP to deliver the lines. The channel bank was set to use one codec and the switch in the CO was set to a different codec. System has worked fine ever since.

-Larry

My bad, I missed that. Larry may well be right. We've had some issues with COX (and Time Warner) ourselves. I hooked up a digit grabber and it would intermittently not pick up touch tones correctly. It was pretty hard for the cable company to deny the issue. It seems to have something to do with their soft switches. I don't even want to get into the caller ID issues with these vendors.
I still wouldn't bet on it. I have WAY too many of the Triad S/Mach 1 cabinets that have done this. I'm with Larry on this one but it's still a distinct possibility.

Here is the Product Notice from Vodavi

PRODUCT NOTICE

SPPN0171
Starplus Voice Processing
July 2000


DVM Introduction Volume Use


Affected Products: Digital Voice Mail


Issues: The Registry item DvmIntroVol has a pronounced effect on the ability of DTMF tones to be heard over the sound and volume of the main greeting in a menu.

The proper use of this registry variable is to decrease the value. The minus sign is needed to tell the system to reduce the vocal volume relative to the DTMF tone volume. The DTMF tones are not packetized and therefore the quality of the dual-tone-multiple-frequency can be contaminated by the complex patterns in a human voice. The maximum lowest level that should be used is a value = -- 8.

Usage: Attach the PC or laptop, with the current level of the ADMIN program, to the serial port of the Digital Voice Mail and start the ADMIN program by selecting the <START> button; next the <PROGRAMS > field; next the <ADMIN > field;
selections are ECOM and ADMIN. Choose the ADMIN. Once in Admin go to the <SETUP> then <ADVANCED> then <EDIT REGISTRY>. This database takes a short while to come up. There are examples in the manual as to the common registry items that might be encountered. This is not one of the listed examples
.
In the upper case section, click on the <INSERT> button and add the item

In the item field type: DvmIntroVol

The value field needs to have: --6

This is case sensitive, please make the D the I and the V capital letters.

Go to <SETUP> <ADVANCED> SHUT DOWN> <SHUTDOWN AND REBOOT>

Alternate method: Attach the PC or laptop, with the current level of the ADMIN program, to the serial port of the Digital Voice Mail and start the ADMIN program by selecting the <START> button; next the <PROGRAMS > field; next the <ADMIN > field; selections are ECOM and ADMIN. Choose the ECOM. Once in ECOM mouse click the <SEND> button next to the +DIE0. This parks the system and takes it off line from answering calls.

Click in the blank area where the C:\hello prompt is located.

Type the word <regadd> press the space bar then type

“DvmIntroVol=--8”

There are no spaces and the capital letters are D and I and V . Press ENTER. After the C:\hello returns, type REBOOT and close ECOM with FILE and EXIT.

I went into the voicemail registry and added the DvmIntroVol = -6
We are going to see what happens.
I agree on the possiblity of it being COX. I may need to get out my digit graber and see what it sees.
Thanks again to everyone for all the help. I owe you all a cold one

Hi all, just wanted to add my problem and fix. Had a pathfinder working fine. Started getting calls saying callers could not dial any number other that a 2. This was only happening from small CO around me. Cell worked great. ATT said all OK. Found some CO line levels were off by 6db. Increased vol using phone on digal port. Took care of problem after working with them for 2 weeks
tom

No joy yet. Was back out and levels on the lines look good, but they were not having problems while I was there. I put a digit graber on line 1 and showed the customer how he could look to see if digits are being lost by COX. Also told him to call while it is giving problems so I can go back out.