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Joined: Oct 2006
Posts: 54
Member
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Member
Joined: Oct 2006
Posts: 54 |
Customer has an XTS-IP:
A caller calls in, receptionist transfers the caller to an analog conference phone (like a Polycom SS2). The caller is transmitting voice and is echoing badly. The caller can hear the party in the conf room fine. So the customer originates a call from the conference phone to the same caller, and is connected and no echo.
This is happening on transferred calls only. Another call was transferred from receptionist to a Full Duplex digital phone, the user had speakerphone engaged, and was experiencing the same echo as the conference phone.
We can only narrow it down to being a PBX issue, since the caller is easily heard prior to being transferred.
Any help would be greatly appreciated.
thanks!
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Joined: Aug 2003
Posts: 5,155 Likes: 5
Moderator-Vertical, Vodavi
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Moderator-Vertical, Vodavi
Joined: Aug 2003
Posts: 5,155 Likes: 5 |
Are you sure there is no feedback coming into the picture here?
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Joined: Sep 2006
Posts: 276 Likes: 1
Member
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Member
Joined: Sep 2006
Posts: 276 Likes: 1 |
I wonder if it's the telephone line. Have you tried more than one line? Usually the analog device uses the last line in the line group.
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