sundance-communications.com/forum Forums TDM Business Telephone Systems Vodavi Telephones & Systems SBX Call Coverage

I was wondering if anyone has call coverage working on the 2.5 software with the SBX?

I have the coverage button programed, I have it enabled on station, but still no ring or flash. There is like three of four places you have to go to enable it but still no go. I was just checking with the best tech support before calling in.

Don't you have to do something at the phone itself to? I remember setting it up a long time ago and it worked but i remember having to do something at the phone itself. If i remember i will post back.

Yeah, PGM 45, 1, 1 is to enable it. It is showing enabled when I recheck it, just not working. I thought it was working in the previous version (2)

This one SBX has become very frustrating and I am really regretting not putting an STSe in there.

Just an update: Call coverage is working, but when the person is on a call, there is no muted ring on the phone, no light on the call coverage button.

The goal was to have a virtual station as a member of the hunt group and a call coverage button for the virtual station. We do this on the STS and XTS so that members of the hunt group know when there is another call coming into the group.

Muted ring is enabled on the phone, but the light does not illuminate either, so I am thinking this is a limitation of the SBX. I did send a request in to Vertical, but I am not holding my breath on a speedy response.

Anyone else have an idea?

cswroe,

I wish i would've have put that in my original post about it not working when the person is on a call. I set HG's up like yourself and when i went to use this feature i found out just like yourself. sorry!