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Joined: May 2009
Posts: 16
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Joined: May 2009
Posts: 16 |
I have a client of mine that has a Vodavi XTS and a 8 port pathfinder voice mail and the MWI light stoped working. I am at my wits end trying to figure this out any help would be greatly appreciated.
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Joined: Oct 2004
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Did you call all 8 ports to verify that all 8 ports are working?
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Joined: Feb 2009
Posts: 3,136
Moderator-Vodavi, Vertical, XBlue
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Moderator-Vodavi, Vertical, XBlue
Joined: Feb 2009
Posts: 3,136 |
Defrag. It resolves so many issues. Otherwise, rule out the station port by testing with your butt set for analog or turn off station lock and use a digital set. Does Notification (to outside #) also fail?
- Dave S. -
You can never appease your ideologue opponents.
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Joined: Jan 2008
Posts: 3,821
Retired Moderator
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Retired Moderator
Joined: Jan 2008
Posts: 3,821 |
You didn't post if this is a digital or analog voice mail. However the msg lights are usually lit by the last port in the system. You need to call it and verify that it is working.
www.myrandomviews "Old phone guys never die, they just get locked in some closet with an old phone system and forgotten about" Retired, taking photographs and hoping to fly one of my many kites.
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Joined: May 2009
Posts: 16
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Ok thanks i am going the the client site tomorrow if all that checks out fine what would i check next
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Joined: Mar 2008
Posts: 457
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make sure the last port on the Pathfinder is in your vm group (usually 440) - if it's in another group, that'd cause the MWI to fail to light.
"There is one thing and only one thing in which it is granted to you to be free in life, all else being beyond your power: that is to recognize and profess the truth." - Leo Tolstoy
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Joined: May 2009
Posts: 16
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Would that be flash 65 to verify the port numbers. Sorry guys i am more of a nortel guy here
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Joined: Aug 2003
Posts: 5,156 Likes: 5
Moderator-Vertical, Vodavi
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Moderator-Vertical, Vodavi
Joined: Aug 2003
Posts: 5,156 Likes: 5 |
Originally posted by Joe W:
Would that be flash 65 to verify the port numbers. Sorry guys i am more of a nortel guy here Yes. Button 1 for 440. Button 12 will tell you what stations are in the group.
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Joined: May 2009
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Ok the first 4 ports are working and the last 4 are not and the phone at ext 300 is showing VM Alarm 0
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Joined: Jan 2005
Posts: 15,412 Likes: 18
Moderator-Vertical, Vodavi, 1A2, Outside Wire
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Moderator-Vertical, Vodavi, 1A2, Outside Wire
Joined: Jan 2005
Posts: 15,412 Likes: 18 |
That alarm condition indicates that the system is not seeing the last four ports. This could be a simple wiring issue or a bad port card. Try moving the four known working station ports to the four non-working ports on the Pathfinder to rule out a port card issue.
Ed Vaughn, MBSWWYPBX
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