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Joined: Sep 2006
Posts: 275 Likes: 1
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OP
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Joined: Sep 2006
Posts: 275 Likes: 1 |
Hi Everyone. New XTSCip. 3.5 software. Flex button programming. When I try to blank out a button so my customer can program whatever, the system seems to assign 0 for operator. Here's the sequence; Flexible button assignment, to blank out button 19 I dial 19 0 HOLD. When I get out of programming and press button 19, it calls the operator. Tech service wants copy of the data base. Has anyone else experienced this problem?
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Joined: Mar 2004
Posts: 880 Likes: 1
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Joined: Mar 2004
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I recently upgraded an XTSc to 3.5 and did some button programing afterwards. I don't recall having an issue.
Can you blank out the buttons from the phone? (press SPD, SPD, button, flash)
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Joined: Feb 2009
Posts: 3,136
Moderator-Vodavi, Vertical, XBlue
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Moderator-Vodavi, Vertical, XBlue
Joined: Feb 2009
Posts: 3,136 |
At least tech support is willing to look at the database. Unfortunately, if dwflood's advice doesn't work, the next thing I expect you to hear from tech support is to reinitialize the station database. It is the stock answer. You could try a circumvent an entire station reinitialization however and just reinitialize a single station. How you may ask? Turn off station lock and plug in a different type phone. When it is recognized, plug the original phone back in. The station will be initialized to factory settings. If dwflood's advice doesn't work then, I would suspect a bug in your S/W.
- Dave S. -
You can never appease your ideologue opponents.
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Joined: Jan 2008
Posts: 3,821
Retired Moderator
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Retired Moderator
Joined: Jan 2008
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If you want to empty a button you can go use the speed speed, button, flash sequence at the phone itself.
www.myrandomviews "Old phone guys never die, they just get locked in some closet with an old phone system and forgotten about" Retired, taking photographs and hoping to fly one of my many kites.
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Joined: Sep 2006
Posts: 275 Likes: 1
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Joined: Sep 2006
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I tried the stuff you guys listed. The Super at Vertical wants me to send him the database. I downloaded it and will send tomorrow. I guess I was just hoping someone else had a fix besides running thru the regiment of the Vertical show.
thanks for all the replies.
tk
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