|
|
|
|
Joined: Jan 2008
Posts: 195 Likes: 3
Member
|
|
Member
Joined: Jan 2008
Posts: 195 Likes: 3 |
I have a customer that we recently acquired with pre-installed equipment, XTS and Digital Dispatch. All but one of their lines goes to AA, then are sent to stations and follow programming accordingly. This one line rings at a specific station, then is should go to that station's voicemail box, however it receives the AA greeting.
I checked all the settings and even tried the following and still no luck:
Sent to SLT and after time out went to AA.
Sent to Hunt Group, after time out went to AA. If I call the SLT or Hunt Group internally it works fine.
It is like the Dispatch is not seeing the VMID info but only on external calls.
EDIT: Never mind, found they had VM in band digits disabled. Thanks anyway.
|
|
|
Visit Atcom to get started with your new business VoIP phone system ASAP
Turn up is quick, painless, and can often be done same day.
Let us show you how to do VoIP right, resulting in crystal clear call quality and easy-to-use features that make everyone happy!
Proudly serving Canada from coast to coast.
|
|
|
|
Joined: Jan 2008
Posts: 3,821
Retired Moderator
|
|
Retired Moderator
Joined: Jan 2008
Posts: 3,821 |
Flash 67 button 1 has to be enabled. Also you have to preset call forward the extension (flash 51 page c,d) to 440, do not preset forward the line. Make sure the extension vmid is correct.
www.myrandomviews "Old phone guys never die, they just get locked in some closet with an old phone system and forgotten about" Retired, taking photographs and hoping to fly one of my many kites.
|
|
|
|
Forums84
Topics94,543
Posts640,067
Members49,855
| |
Most Online5,661
May 23rd, 2018
|
|
|
0 members (),
168
guests, and
40
robots. |
|
Key:
Admin,
Global Mod,
Mod
|
|
|
|
|
|
