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Joined: Mar 2009
Posts: 3
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Joined: Mar 2009
Posts: 3 |
Was wondering if someone may know what stse may not be logging calls into either of the answered/unanswered log tables. We activated caller id and the station display the incoming name and number but we are unable to go back and review the log tables.
thanks
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Joined: Sep 2005
Posts: 971
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Posts: 971 |
Calls answered/unanswered may be reviewed by using
659/635 on your key pad.
keypad functions are listed in station user guide.
-TJ-
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Joined: Mar 2009
Posts: 3
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Posts: 3 |
I should of mentioned I've tried both of those functions and both logs are empty. Their are no entries to scroll back and forth through. That's why I didn't know if something needed to be enabled or logs initialized.
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Joined: Mar 2009
Posts: 3
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Joined: Mar 2009
Posts: 3 |
The call Id info is coming across the station screen when the calls comes in but doesn't seem to be logging.
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Joined: May 2002
Posts: 17,758 Likes: 39
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Joined: May 2002
Posts: 17,758 Likes: 39 |
From another thread with a similar problem. It was flash 05 btn 21 "enable/disable system ICLID tables" default is disable. Wasn't in the manual I have, or in the flash tables.
Retired phone dude
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Joined: Aug 2009
Posts: 432
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Joined: Aug 2009
Posts: 432 |
Also, If you have a voicemail on there and the Auto-Att gets it 1st, it (CID) will only show answered calls.
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Joined: Jul 2007
Posts: 388
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Joined: Jul 2007
Posts: 388 |
The common issue I run into is what bill quoted. It's 6 of one half a dozen of the other, since you can see what numbers have been calling everyone else. But you also get to see all the numbers that are coming in. Most want the system iclid turned on so they don't lose the missed calls.
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Joined: Jul 2004
Posts: 345
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Joined: Jul 2004
Posts: 345 |
If it is feature package 3 then the code was changed to 669 whichn is now answered/unanswered calls all in the same table.
Scott
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Joined: Jan 2004
Posts: 6,648
RIP Moderator-Nisuko-Tie, General
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RIP Moderator-Nisuko-Tie, General
Joined: Jan 2004
Posts: 6,648 |
Im on site now with the same issue , I checked and it was enabled in 05 21
Ive initialized the ICLID tables , gone through the manual step by step again but still no call log
it shows up fine on the keyset display just not logging it
system software VER 2.00.0-AFEO
Skip
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Serving SW and West central Fl since 1984
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Joined: May 2002
Posts: 17,758 Likes: 39
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Joined: May 2002
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Skip check the FAQ's there's another step for 2.0 and up. If that doesn't help post back or give me a call.
Retired phone dude
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