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Joined: Sep 2009
Posts: 8
Member
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Member
Joined: Sep 2009
Posts: 8 |
I had an interesting issue on SBX IP. One of the users would have her voicemail greeting play over the loudspeaker whenever she would press her page button (external page). When I called Vertical tech support, they had me ultimately wipe out the database and program it from scratch (corrupt database was their thinking). Problem went away for a few days and then came back on the same phone. Turns out she was recording her user voice mail greeting in PGM 61 and also in PGM 65. PGM 65 is Record Page MSG. To fix it all I needed to do was a PGM 67 (Erase Page MSG). Thanks to tech support, I wasted hours reprogramming a system with what was thought to be a corrupt database that turns out is feature in the SBX system. Just a heads up to installers if you run across that issue.
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Joined: Aug 2003
Posts: 5,155 Likes: 5
Moderator-Vertical, Vodavi
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Moderator-Vertical, Vodavi
Joined: Aug 2003
Posts: 5,155 Likes: 5 |
Welcom to the forum Trap! Thanks for the info, it could certainly come in handy. 
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Joined: Mar 2010
Posts: 54
Member
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Member
Joined: Mar 2010
Posts: 54 |
Just remember ... Thats a FEATURE.... not an issue..haha...
Whenever a customer doesn't like somehting a PBX does and is meant to do I remind them is a Feature ... useually I get a laugh..useually.
The Tech of Southwest Michigan Stevensville, MI 269.277.8103 How do I get the blue smoke back into the system??
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Joined: Jan 2008
Posts: 3,821
Retired Moderator
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Retired Moderator
Joined: Jan 2008
Posts: 3,821 |
Its funny how many times a user turns on something or does something else and we dump the database trying to fix it. I had a customer turn on voice mail notification to their own extension and it locked up the voice mail so that the box would not pickup, but the main greeting would. As soon as I turned off notify it started working again, after I dumped the programming and started over. This was an STS with a digital Dispatch.
www.myrandomviews "Old phone guys never die, they just get locked in some closet with an old phone system and forgotten about" Retired, taking photographs and hoping to fly one of my many kites.
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