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Joined: Jul 2004
Posts: 345
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Member
Joined: Jul 2004
Posts: 345 |
No Derrick they need MANAGEMENT PEOPLE to manage them.
Scott
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Visit Atcom to get started with your new business VoIP phone system ASAP
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Joined: Feb 2007
Posts: 903
Retired Moderator
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Retired Moderator
Joined: Feb 2007
Posts: 903 |
Restrict outgoing calls for a few days. Maybe he'll get the point.
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Joined: Mar 2009
Posts: 183
Member
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Member
Joined: Mar 2009
Posts: 183 |
What if you changed the group from ACD to UCD. That way he would have to wait for his turn. He would not get any more calls until the other stations had received their calls. Just a thought.
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Joined: Feb 2009
Posts: 3,136
Moderator-Vodavi, Vertical, XBlue
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Moderator-Vodavi, Vertical, XBlue
Joined: Feb 2009
Posts: 3,136 |
UCD allows 8 agents per group and ACD allows 16. This customer has 12 agents.
- Dave S. -
You can never appease your ideologue opponents.
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