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#217469 02/24/10 09:57 AM
Joined: Mar 2008
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Hi All,

I just got sprung with a call from a client regarding their voicemail. Basically what is happening is that when we get the AA and dial the ext # the phone rings but we then get bounced back to main greeting. ie calls not forwarding to voicemail.
I have done loads of these but it has been a while since I worked on one. I have left the office so don't have access to my manuals.
All the programming looks good, my 4 vm ports are set to Y.
icm prefix P7
xfr prefix P7
record digit 5
icm suffix *
xfer suffix empty
dis dgt #999999

This system was reinitializad and reprogrammed a few months back, perhaps I missed something?
I am right in assuming that the dispatch takes care of cfwding to voicemail right?
Expecting snow tomorrow, client is worried that callers will not get to voicemails if business is closed. All help appreciated.

Thanks,
Paul


Paul Mac Manus
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#217470 02/24/10 10:17 AM
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Me again!

I have been racking my brain trying to get this resolved and am now doubting myself if I do indeed need to call fwd the phones to the vm hunt group.
Can anyone enlighten me?

Thanks for your time

Paul


Paul Mac Manus
#217471 02/24/10 10:37 AM
Joined: Jul 2001
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I would set the call fwd in the phone system. 6407440 if I remember correctly.

#217472 02/24/10 11:09 AM
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Dr PBX,

Thanks for the response but that is the code for the vodavi digital systems.
I am now pretty certain that I have to individually cfwd busy/no ans the phones to vm hunt group.
My next question is F2 the code for call fwding on the DHS and what is the 3 digit hunt group # for the DHS E if I entered a 1 for station hunt group in programming. Also does anyone know the code to turn off the fwd display in the phone after this is done as per FP3 update.

Thanks again everyone


Paul Mac Manus
#217473 02/24/10 11:53 AM
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All those answers are available in a manual. Not to be cruel, but if I have to look them up , than so can you. DHS manuals are available at the top of the page.

#217474 02/24/10 11:57 AM
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(Feat) #6 turns the display on or off.
(Feat) #2 gets you to the screen to set call forwarding.

Dhs-e groups are 800 to 807. You might want to call 800 and see if the VM picks up.


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#217475 02/24/10 12:14 PM
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Thank you Derrick, I appreciate your concise and direct response. That is all I needed so I can now take care of my client.

DrPbx, I did allude to the fact in my original post that I had left the office and therefore did not have access to my manuals or pc. I posted the question because I was under the gun and was a little fuzzy on the issue in hand. Was confident that somebody on the forum would come to my aid, ie Derrick


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#217476 02/24/10 02:42 PM
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Some people on this forum will disagree with me but I always supervised transfer & program the vm to handle the call. I've never had any problems using supervised transfer. It is cleaner for the user because they never have to worry about the forward. It is always being taken care of.

#217477 02/24/10 03:33 PM
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As long as the voice mail has low traffic or sufficient ports, a supervised transfer is fine. It only becomes a problem when the voice mail is unavailable due to too many calls being held onto due to the supervision. I personally prefer that the voice mail get rid of the call asap. However, the older Key Voice product worked better on the Vodavi Digital System when it was set for supervised transfer and the user didn't need to utilize call forward at all.


- Dave S. -

You can never appease your ideologue opponents.

#217478 02/25/10 04:25 AM
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Surely, if you have access to this web site you have access to manuals. I did not mean to come off so crabby, it had been a long day. I would let the KSU do the forwarding. Then transferred calls or internal calls go to voice mail.


Moderated by  EV607797, MnDave, nfcphoneman 

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