web statisticsweb stats

Business Phone Systems

Previous Thread
Next Thread
Print Thread
Rate Thread
#218226 06/03/10 07:44 AM
Joined: Jun 2007
Posts: 16
Member
Member
Offline
Joined: Jun 2007
Posts: 16
Hey there,

I am loosing my mind with a hunt group issue that I am having. My system is an XTS-IP

I have setup several hunt groups that are accessed through our auto attendant. All of them work perfect and ring all the phones necessary.

The problem I am having is getting the hunts to roll over to another group or go to a mailbox. They just ring and ring no matter what the time is set to. I have tried to send them to another hunt or vmail box and nothing happens.

Any help would be great.

Atcom VoIP Phones
VoIP Demo

Best VoIP Phones Canada


Visit Atcom to get started with your new business VoIP phone system ASAP
Turn up is quick, painless, and can often be done same day.
Let us show you how to do VoIP right, resulting in crystal clear call quality and easy-to-use features that make everyone happy!
Proudly serving Canada from coast to coast.

#218227 06/03/10 11:48 AM
Joined: Jul 2004
Posts: 345
Member
Member
Joined: Jul 2004
Posts: 345
How are you trying to send them to the other Hunt groups? What type of Hunt groups are they?
What version S?W is on the XTS IP


Scott
#218228 06/03/10 04:47 PM
Joined: Jan 2008
Posts: 3,821
Retired Moderator
****
Retired Moderator
****
Joined: Jan 2008
Posts: 3,821
Are you using the hunt group over flow function? If so it has a day mode, special and night destination also if sending to voice mail you have to set the box id digits.


www.myrandomviews
"Old phone guys never die, they just get locked in some closet with an old phone system and forgotten about"

Retired, taking photographs and hoping to fly one of my many kites.
#218229 06/07/10 06:52 AM
Joined: Jun 2007
Posts: 16
Member
Member
Offline
Joined: Jun 2007
Posts: 16
Thanks so much for the responses but I figured it out and am embarrassed at the fix. :-(

It ended up that when I directly dial the hunt group from am inside trunk none of the routing works but when I redirect one of the CO lines to the hunt and dial that outside number all of the overflows and routs work fine.

I am not sure why is has to come from an outside line. Weird!!!

#218230 06/07/10 11:56 AM
Joined: Jul 2004
Posts: 345
Member
Member
Joined: Jul 2004
Posts: 345
Because internal calls should not be in the UCD group waiting to be answered. UCD groups are for external callers only.


Scott
#218231 06/07/10 01:51 PM
Joined: Dec 2007
Posts: 6,838
Likes: 26
Retired Admin
*****
Retired Admin
*****
Joined: Dec 2007
Posts: 6,838
Likes: 26
Yep. :toast:

That's why voice mail systems have intergration codes...follow on ID codes... and all the other fun stuff.

Glad it's working and you only damaged a few brain cells :bang:


Dean

Photographs:

https://www.instagram.com/deanwilsoncanby/
https://fstoppers.com/profile/deanwilsoncanby
https://www.facebook.com/Dean-Wilson-Photography-112841337020414
_________________________________________________________________________________________

Retired: That means I don't have a job description and I can do what I want.


Moderated by  EV607797, MnDave, nfcphoneman 

Link Copied to Clipboard
Newest Topics
Nortel Venture phone question
by empire - 05/26/25 04:27 PM
Vertical door phone
by newtecky - 05/23/25 07:15 PM
TDM Phone System
by teldata1 - 05/22/25 02:35 PM
IPOFFICE 500
by Not_sirius - 05/20/25 08:15 PM
Forum Statistics
Forums84
Topics94,532
Posts640,044
Members49,853
Most Online5,661
May 23rd, 2018
Newest Members
Marcgyver, DEN2MM, ferhat_efe, utec, MoverDub
49,852 Registered Users
Top Posters(30 Days)
Toner 6
hbiss 4
dexman 2
Who's Online Now
0 members (), 148 guests, and 25 robots.
Key: Admin, Global Mod, Mod
Contact Us | Sponsored by Atcom: One of the best VoIP Phone Canada Suppliers for your business telephone system!| Terms of Service

Sundance Communications is not affiliated with any of the above manufacturers. Sundance Phone System Forums - VOIP & Cloud Phone Help
©Copyright Sundance Communications 1998 - 2025
Powered by UBB.threads™ PHP Forum Software 8.0.0