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How can you do remote programming and troubleshooting on the In Skin Hard Drive Voicemail?

With a USB modem.

Can't you use the Vodavi/Vertical modem, and DB9 the KSU to the VM?

I have talked to tech support and have yet to find someone to give me the same answer. I have been told that I need to have a phone line into a hayes modem and then a USB to one of the USB ports on the VM card. There are no instructions on log in procedures that I am aware of. I appreciate your help. I have several installed buy always have to make a field visit for the HDD. The Flash VM seems so much easier to access. Can the HDD have an IP address assigned to it or is the RJ45 simply for onsight programming. Thanks

Would the phone line go into the modem and then from the modem via USB to the USB on the HDD voicemail card?

From the STSe Programming Manual, Section E:

Adding a USB Modem to the In-skins Device …
In addition to the device you are connecting, you will also need a powered USB hub, USB
mouse, USB keyboard, and VGA display. It is suggested that you use a D-Link DUB-H4 hub.
You will also need a method for getting the new device’s drivers to the inskins system. You
can use a USB thumb-drive or a network shared drive/folder.
Complete the following steps:
1. Connect the powered hub to the Inskins card.
2. Connect a monitor to the In-skins device.
3. Connect a USB keyboard and mouse through the USB hub.
4. Make sure you have video, keyboard and mouse control of the in-skins device.
5. In this order, shutdown Process-Monitor, PathFinder and DataServer.
6. Open up a DOS window and execute the following command:
ewfmgr c: -commit
This command tells the system to retain any changes made to the operating system
configuration.
7. Using a PC and a USB thumbdrive or a network share, copy the new USB device drivers or
installation files to a new folder on the D: drive.
8. Follow the directions for the USB device to install it. Assume you are installing on XP
Professional.
9. Once the device has been installed, you should restart the in-skins device so that all of the
configuration changes can be written to the hard drive.
10. Once the system has rebooted, test the new device. If new changes need to be made,
make sure you re-run the "ewfmgr c: -commit" command to make them permanent
before rebooting.

Yes it can, but I'm not sure it was ever fully supported by Vodavi/Vertical. You can also install a VNC server on the Voice-Mail and go in that way, if you have network access. That would be the same as connecting a keyboard and monitor.

Yes, that is correct.

you have been a great help. Thanks for all the info. Have a HAPPY THANKSGIVING....

I use a complete different setup. I use a v.92 modem, a db 9 to usb cable, a line cord plugged in to station 149. I will dial in to the system, when voice mail answers I dial 149 on an extension & presto, I'm in. This works very well. I use it on all my remote installs. This is a very clean setup. Have never had any problems.

David