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Joined: Oct 2009
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Tried and Tried...I have just upgraded my customers STS with a Flash Voice Mail....now I am adding UCD with direct CO transfer calls ring into UCD group but never transfer to RAN announcements that I have setup in tables and in voice mail....
My understanding is that calls ring in and the caller gets the RAN in between transfers to stations within the group during the timers...
Clay Embick
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This feature works only with the digital hard drive voice mail...not the flash based one.
www.myrandomviews "Old phone guys never die, they just get locked in some closet with an old phone system and forgotten about" Retired, taking photographs and hoping to fly one of my many kites.
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Derrick I'm certain that it works on the flash based vm. There are just different steps to recording the RAN announcements than using a menu in the HD vm.
Are you just using a primary RAN? or primary and secondary? You have to adjust the timers of the interval that the secondary RAN would announce.
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Joined: Oct 2009
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To program a Table for Digital Voice Mail:
1. Press the TABLE X flexible button (1-8).
2. Dial [4] for the Voice Mail function.
3. Dial the desired Voice Mail Group number, using a 4-digit format, e.g., for Voice Mail
Group 440, enter 0440.
4. Dial a three-digit menu number [000-999].
5. Dial (0-9).
0 = No DTMF Detection, No Messages Played (Default).
1 = DTMF Detection, No Message.
2 = No DTMF, Place In Queue Message.
3 = DTMF Detection, Place In Queue Message.
4 = No DTMF, Hold Time Message.
5 = DTMF Detection, Hold Time Message.
6 = No DTMF, Both Messages.
7 = DTMF Detection, Both Messages.
8 = Not used at this time.
9 = Not used at this time.
To program a Table for Flash-based Voice Mail:
1. Press FLASH and dial [62]. The following message displays:
The top left button in the flexible button field is lit for programming UCD RAN
Announcement Table #1.
2. To change to another UCD RAN Announcement Table, press FLASH 62 and a flexible
button 2-8 for Tables 2-8 respectively.
3. Dial [4] for the Voice Mail function.
4. Dial the desired Voice Mail Group number, using a 4-digit format, e.g., for Voice Mail
Group 440, enter 0440.
5. Dial a three-digit RAN mailbox number [801-816].
6. Dial (0).
7. Press HOLD to save the entry. A confirmation tone sounds and the display updates.
Not sure if this is the problem or not...if you will notice...Digital Voice Mail gives you all of the DTMF, Message options 0-9
While Flash only gives me 0 - maybe my manual is wrong? All timers appear to be correct and I am using first and second RAN
Clay Embick
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Joined: Oct 2009
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Would anybody happen to have a config that I could look at for the UCD w/Flash Setup?
Clay Embick
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Joined: Jan 2008
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Retired Moderator
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Retired Moderator
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Okay, the manual says it works for the flash based but the flash based barely works as a voice mail, but that is another matter. Did you record a greeting for the ran mailbox?
www.myrandomviews "Old phone guys never die, they just get locked in some closet with an old phone system and forgotten about" Retired, taking photographs and hoping to fly one of my many kites.
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Joined: Oct 2009
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ok.....i finally got most of it to work...messages answering almost like they should...biggest problem is I can't get the UCD to overflow to the required station.
heres my setup
CO001-005 ring into HUNT group 450 which has 100,101, 103, 104
it times out after 8 seconds then hits the UCD group 550 which has 100,101,103,104
no answer timer is set to 15 seconds
no answer retry is set to 15 seconds
overflow is enabled and timer is set to 60 seconds
overflow station (this may be the key) is set to UCD 551 with all stations as noted above
the reason we wanted to overflow to another UCD group was to get 2 more (different) RAN announcements.
I was told by Vertical Tech Support that the no answer timer was they key here but I bellieve in my experience with UCD that it would be the overflow timer.
Maybe we just cant overflow to another UCD? If that's the case so be it but it doesn't make sense. Really need help on just the timers now so if there is some special flow chart...any help would be great.
Thanks....
Clay Embick
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Joined: Oct 2009
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Finally got my UCD to work and customer was ok with certain limitations. However, now it seems as though the agents are going unavailable for no apparent reason and causing the customer to miss calls. Damn....I need help...STSe
Clay Embick
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Joined: Feb 2009
Posts: 3,136
Moderator-Vodavi, Vertical, XBlue
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Moderator-Vodavi, Vertical, XBlue
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If an agent fails to answer a ringing call, the system will place the station into an out-of-service state. Check your No-Answer Retry Timer.
- Dave S. -
You can never appease your ideologue opponents.
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Joined: Jan 2008
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Retired Moderator
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Retired Moderator
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Also check the no answer timer as well. It makes the phone unavailable the retry timer makes it available again.
www.myrandomviews "Old phone guys never die, they just get locked in some closet with an old phone system and forgotten about" Retired, taking photographs and hoping to fly one of my many kites.
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