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Joined: Jun 2008
Posts: 69
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Joined: Jun 2008
Posts: 69 |
Hi all,
I have an old Triad 1-2-3 with 8 port analog voice mail in a school. The report I keep getting is slow or late voice mail. Up to a day late. When I try it goes right thru.. ……. Any help would be great on were to start.
Tom
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Joined: Mar 2001
Posts: 3,268
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Is your customer --"The report I keep getting is slow or late voice mail. Up to a day late" ---talking about the Message Waiting Lights??
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Joined: Jan 2008
Posts: 3,821
Retired Moderator
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Retired Moderator
Joined: Jan 2008
Posts: 3,821 |
They are most likely talking about late delivery of voice mail messages. This is a common occurance with dos systems. When the system is very busy and receives messages it writes them to ram not to the hardrive. It may not write them to the hard drive for hours, and not FIFO either, especially if the drive is fragged. Try running the defrag program, this should help.
www.myrandomviews "Old phone guys never die, they just get locked in some closet with an old phone system and forgotten about" Retired, taking photographs and hoping to fly one of my many kites.
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Joined: Jun 2008
Posts: 69
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Posts: 69 |
thanks derrick will try.Is it better to shut the voice mail down to do the defrag?
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Joined: Jun 2008
Posts: 69
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Member
Joined: Jun 2008
Posts: 69 |
JWRacedog,I think it is both, the lights come on with a old message. Hard to pin customer down with what is happing.
tom
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Joined: Mar 2001
Posts: 3,268
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Joined: Mar 2001
Posts: 3,268 |
I think Derrick has the answer. Defragging that drive will help a lot. I'm assuming that a manual defrag has never been done to this drive. You may have to do it more than once.
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Joined: Jan 2008
Posts: 3,821
Retired Moderator
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Retired Moderator
Joined: Jan 2008
Posts: 3,821 |
I would assume you would need to shut it down to command prompt level. Drfragging eats a lot of ram and the voice mail would not be able to multi-task. Plus it may take a few hours. I would run it at night and reboot the next morning.
www.myrandomviews "Old phone guys never die, they just get locked in some closet with an old phone system and forgotten about" Retired, taking photographs and hoping to fly one of my many kites.
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Joined: Feb 2009
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Moderator-Vodavi, Vertical, XBlue
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Moderator-Vodavi, Vertical, XBlue
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When the system is very busy and receives messages it writes them to ram not to the hardrive.
Derrick, thank you for more info. And Mick, thanks for the comment to run defrag more than once. I always thought messages got lost in queue when the HD was overly fragmented and receipt only occurred when something shook it loose. Pathfinders usually run a long time between defrags for me. But I just got a late delivery report on a Pathfinder HD that I had actually shut down and defragged just last month. I did it as preventative maintenance but now it appears that perhaps I should have run defrag a 2nd time? I used to do that on occasion but guess I'd better resume that practice.
- Dave S. -
You can never appease your ideologue opponents.
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