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Joined: Feb 2004
Posts: 842
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Joined: Feb 2004
Posts: 842 |
This site complains of accidentally dialing 911 from the phones. I am not sure if they are dialing too slow or fast.They are dialing 9 to go out. How can I change this site to dial 8 or anything other than 9 to make outside calls without disturbing the ability to dial 911 when needed. This site has PRI as lines. The cops have been there numerous times on the accidental dialing.
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Joined: Aug 2005
Posts: 24
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Joined: Aug 2005
Posts: 24 |
You will need to go into the LCR and change the trunk group access. Then you will need to change the dialing plan parameters so that any thing that is EXAMPLE "9-xxx-xxx-xxxx" now is "8-xxx-xxx-xxxx" or what ever you determine the new access code. You will also have to set 911 up with a outdial rule or route directly to trunks.
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Joined: Feb 2004
Posts: 842
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Joined: Feb 2004
Posts: 842 |
Thanks. I will give it a whirl.Funny how this site mis-dials so much compared to other systems. Have you seen this on the Siemens before?
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Joined: Aug 2005
Posts: 24
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Joined: Aug 2005
Posts: 24 |
90% of the misdials are from users who begin to dial and forget what they've dialed or double finger the 1. Have seen it a couple times.
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Joined: Feb 2004
Posts: 842
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Joined: Feb 2004
Posts: 842 |
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