Our reseller/installer is a great guy. Even so, we are still a little confused about the 2 systems he gave us quotes on. The prices are about the same (less than 10% difference). We need 11 phones/stations. The quotes are for the Allworx 6x and the ESI IVX S-Class. I lean towards the ESI ( have been using them for 10 years now). I once had to help someone solve a network problem involving an older allworx, and had some problem with the support call, probably because I knew nothing of phones, but it was an IP issue.
The exisiting system is an ESI IVX 20+. We simply have outgrown it, and need a few more features. We need to be able to forward a caller to a cell number or when a caller is tossed into voicemail, they have the option to be forwarded to callee's cell phone (all without having to give out the cell phone - yes I know caller ID will most likely reveal it).
My gut tells me to proceed cautiously in regards to mixing internet, computers, and phone systems. Just seems like way too many variables, too much jack of all trades (master of none kinda thing).
Wonder if anyone has feedback on these 2 systems, good, bad, ugly, surprises, etc.
TIA
