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Joined: Dec 2003
Posts: 64
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Joined: Dec 2003
Posts: 64 |
Im working on this site w/ an IPS, and im trying to print some SMDR's, im use to the 2400, and trying to program this thing is a nightmare, im using Matworx. It took me two days to figure out the call forwarding-n/a and busy, anyway...i need to print some SMDR...help please. oh, is there any other way to program this thing besides using CAT
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Joined: Jul 2001
Posts: 1,985
Moderator-Mitel, NEC, Vodavi
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Moderator-Mitel, NEC, Vodavi
Joined: Jul 2001
Posts: 1,985 |
SMDR is usually generated by a AP00 card or you can use one of the 2 serial ports on the MP, but those are normally is use already(internal modem & MAT connection). You can program through the phone, that is my preferred method.
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Joined: Dec 2003
Posts: 64
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Joined: Dec 2003
Posts: 64 |
drpbx...thanx, but how do i print out or display the report...the manual showed me how to program what i want in the reports, but how do i print out or display on screen.
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Joined: Jul 2001
Posts: 1,985
Moderator-Mitel, NEC, Vodavi
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Moderator-Mitel, NEC, Vodavi
Joined: Jul 2001
Posts: 1,985 |
It really won't generate reports, it will only print raw smdr data. Are you getting anything to print at all? What are you using to collect the data?
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Joined: Dec 2003
Posts: 64
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Joined: Dec 2003
Posts: 64 |
i havent found the command to print, so i havent been able to print anything yet.
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Joined: Jul 2001
Posts: 1,985
Moderator-Mitel, NEC, Vodavi
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Moderator-Mitel, NEC, Vodavi
Joined: Jul 2001
Posts: 1,985 |
There isn't any command to print. The system just prints raw smdr data on the fly.
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Joined: Sep 2003
Posts: 51
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Joined: Sep 2003
Posts: 51 |
You should be sending the data out from the AP00 via cable to a printer in which case it would print every call out or you should be sending it out to a PC with collecting software such as "Callwhere for Windows" or "Tappit" or maybe even a Summa4 which is a call accounting device that actually costs the call. These external devices are what generates the reports.
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Joined: May 2004
Posts: 3
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Joined: May 2004
Posts: 3 |
Testing is usually done by connecting a laptop (or PC) running a terminal emulator such as Hyperterm or Procomm to the proper port on the AP00B or the MP card. This is to verify that you are getting "clean" records *before* connecting to the computer running the call accounting software.
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