sundance-communications.com/forum Forums TDM Business Telephone Systems NEC Telephones & Systems Message Waiting Cancel

Have you called each VM port directly, using the station number not the pilot?

doc.....i think he's going to have to do the analog card trick. had to do it the other day. same problem. light would not go out. this was also on the inskin vm.

sometimes it just freaks out!

Thanks for your replies. I have called each vm port one by one. What exactly is the analog trick?

you have to have an analog card in the system or a slt adapter connected to a digital port. you can add a card temp for just this thing then remove it. if you add a sli card be sure to assign it in program 7-1.

in program 7-2 you set 1 of the analog ports or the slt port to a dvm port.

in program 1-1-47, build a code to cancel the vm mesage set light. so you'd do a 63=503. 63 should be set for 000 (nothing) by default


then you get on that port (the dvm port), go off hook with a buttset or a analog phone, dial 63 then the ext# that has the light. hangup

B O O M! light should now be off!

light should now function normally. it's a freaky thing. nec can't tell me why it happens without saving a bunch of logs before it happens, then i'd have to know when it happenes so they can go thru all of the logs and see what's doing it.

if you added a card go back to 7-1 and change the card back to a non. the 7-2 will go away by itself because that port won't exist any more. if you did it by the slt, go back to 7-2 and change it to tel

it's kinda a last resort thing to do. and you HAVE to have some sort of analog port to do it with!

let me know!!!!!

Thanks for all the replies, I did manage to fix the problem. Rebooted the voicemail a couple of times cleared the lamp.

More than likely you were experiencing logical database corruption incorrectly lamping the phone.

Everytime you reboot an Inskin board the Active Voice software will rebuild the indexes. That is what I suspect has occurred.