atcomsystems.ca/forum Forums TDM Business Telephone Systems NEC Telephones & Systems NEC Aspire & Caller-ID

We've just had an NEC Aspire phone system with voice mail installed in our office.

It's currently fed by 8 POTS lines configured in a hunt group.

We were told by the vendor leasing the equipment to us that Caller ID was not supported by the phone system. Because of that we didn't order CID on our phone lines.

However, I've read the Aspire Software Manual and on page 110 it appears to say that Caller ID is, in fact, supported.

We've also discovered that the vendor has not really worked with this phone system before. Which leads me to believe that we were given bad information. Or are there other issues with the system that my limited knowledge would prevent me from knowing?

The general plan for the system is to have the receptionist answer the incoming calls and then transfer the call to the intended extenstion. Would the CID information go along with the transfer?

Right now, we've got the system set on night mode (the receptionist hasn't been hired yet) so the vmail automated attendendant is answering all the incoming calls. Then, using the dial by name directory, the calls are being routed to the appropriate extension.

According to my reading of the manual, in both these situations it should be possible to display CID information on the handset. Am I right?

Thanks muchly for any help you can provide!

Yes the Aspire does do caller ID!

The DSP processor on the cpu board works with the line card and extracts the info.

It is all controlled via software.

It is best to have the software at 2.20 as there was a problem with lower versions and the display of info.

With voice mail (Aspire Mail) it will capture the caller id and read the number back and you can even return the call fron VM.


DJ

If I were you I'd call nec and find a different vendor to service that thing for you. You got a good phone system, It just seems your vendor is too lazy to get the correct info on its capabilities, which are many. If you want to take full advantage of the technology you already own, find an autorized dealer in your area and get a reference list from them.

Thank you for your replys.

I had the telco enable caller id and we're now getting the information to our handsets when the call isn't first answered by the voicemail automated attendant.

However, if the call is first answered by the voicemail attendant (when the system is in night mode) and transferred by the caller dialing in the extension number, the handsets display that the call is coming from VOICE MAIL. Is there a way to configure the voice mail system to pass the CID info through? I know that the vmail system is getting it because the left messages now report the number they were left from along with the time.

Thanks!

You have to set the voicemail to answer on the second ring. CID info arrives between the first & secong ring on analog loop start CO trunks. You must also be doing a 'release' transfer from voicemail.

yup The good Doctor has it right, Second ring is the key. Also, IF you have Analog DIDs coming in then it will play havoc with the VM (found it giving out #'s recieved in other Mailboxes, or the last CID recieved by the system.)

We are answering on the second ring, and the voice mail does get the CID information.

I will look into the "release transfer" from the voicemail to the handsets. If the transfer is executed in that manner, the CID information will be displayed prior to the user picking up the handset?

Thanks!
Todd

If you want the voice mail to pass CID info to your phone before you answer, you have to set the VM for unsupervised transfers. If it is set for supervised transfers, the VM holds onto the CID info until it sees the call answered.