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Joined: Dec 2003
Posts: 37
Member
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Member
Joined: Dec 2003
Posts: 37 |
Once again, having a hard time finding what I need in the documentation.
We currently have the voice mail system answering the main number. Through a voice mail menu, callers are instructed to dial 1 for Sales, 0 for the operator, etc. The problem is that we have the incoming calls appearing on 4 lines including, obviously, Port 01. The system-wide ringing frequency is 5 rings, then voice mail. By the time the calls reach the appearance stations, it only rings approx. twice. Do I need to change the system-wide frequency rings to allow the station appearances to ring longer? Or do I need to do something else? Any ideas?
"Rock journalism is people who can't write interviewing people who can't talk for people who can't read." - Frank Zappa
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Joined: Jul 2001
Posts: 1,985
Moderator-Mitel, NEC, Vodavi
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Moderator-Mitel, NEC, Vodavi
Joined: Jul 2001
Posts: 1,985 |
Check MB 1-1-77. The default delayed ringing for a CO call is 15 sec. I think this is what you are after.
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Joined: Jul 2001
Posts: 1,985
Moderator-Mitel, NEC, Vodavi
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Moderator-Mitel, NEC, Vodavi
Joined: Jul 2001
Posts: 1,985 |
I read your post again & maybe MB 1-2-22, call fwd n/a timer is what you need. It is a system wide timer w/ values of 4,8,12,18,24 & up.
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Joined: Dec 2003
Posts: 37
Member
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Member
Joined: Dec 2003
Posts: 37 |
It was MB 1-2-22! Thanks loads, Doc! You da man!
"Rock journalism is people who can't write interviewing people who can't talk for people who can't read." - Frank Zappa
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