sundance-communications.com/forum Forums TDM Business Telephone Systems NEC Telephones & Systems Elite IPK - ACD Call Distribution Methods

Elite ACD Plus Card, with Software Rev v1.82 (on the flash card)
Elite ACD Plus Server, Version 2.0.1
Elite ACD Plus Admin, Version 2.0.2

Now, the only options for call distribution methods that I see are "Longest Idle" and "Preferred List". My boss however is convinced that when they initially bought the system and had it set up, they were given an option to distribute the calls according to whichever agent has taken the least calls that day. I there a different software revision or a different card for that system the can do this?

Or perhaps there's a way to have the Idle Time Counter ignore Non-Acd calls?

Thanks,
Jan

per the features manual for acd+:

Call Distribution to Agents
Two methods can be used:
Longest Idle
Calls are automatically and uniformly distributed to the agent in an
ACD Group that has been idle the longest. When incoming calls are
holding the oldest call is connected to the first available agent.

or

Preferred
Calls are automatically distributed among idle agents according to an
assigned priority level of 1 (first) to 9 (last) When agents have the
same priority, the system connects the call to the longest idle agent in
that priority.